Chelsey OConnor
Summary
Healthcare service professional with proven track record in patient communication and problem resolution. Adept at managing patient inquiries, coordinating with medical teams, and ensuring smooth service delivery. Strong focus on teamwork and adaptability, consistently achieving results even in high-pressure environments. Known for empathy, active listening, and effective conflict resolution skills.
Overview
7
7
years of professional experience
Work History
Affiliate Marketing
Amazon
06.2021 - Current
- Generated over $450,000 in GMV in sales since January 2023.
- Built partnerships with industry influencers to promote brand awareness through affiliate marketing programs and sponsored content collaborations.
- Planned and managed sales campaigns and strategies to convert content into sales for brands.
Office Administrator
Aspen Dental, Aberdeen
01.2021 - 06.2021
- Processed insurance claims, reviewed patient insurance coverage, and analyzed claims cases.
- Performed administrative office duties including record keeping and utilizing EMR systems.
- Collected and posted payments, recorded receipts, and coordinated providers' schedules.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Maintained electronic and paper filing systems for easy retrieval of information.
Health Promotion Technician
Army Wellness Center, Schofield Hawaii
12.2018 - 09.2020
- Day-to-day project management and tracking of tasks.
- Planned, coordinated, and led project meetings, prepared staff agendas/calendars, and provided meeting summaries to the team.
- Researched, wrote, and strategized development for health communication projects.
- Monitored project performance to identify areas of need or improvement.
- Prepared and organized media to educate multicultural patients on health-related topics.
- Engaged with healthcare partners and supported public health outreach activities and coalitions.
- Managed all social and traditional media outreach through content creation and distribution.
Education
Masters - Public Health
New Mexico State University
05.2022
Bachelor - Health Science
Long Beach State University
05.2015
Skills
- Subject Matter Expertise: Administrative Management, Medical Terminology, Project Planning and Coordination, Operational Protocols and Procedures, Affiliate Marketing
- Analytical Skills: Office Inventory Management, Data Collection, and Research, Problem-solving, Time management, Detail-oriented, Flexible and adaptable
- Technical Skills: Microsoft Office, Outlook, EMR Systems, SPSS
Timeline
Affiliate Marketing
Amazon
06.2021 - Current
Office Administrator
Aspen Dental, Aberdeen
01.2021 - 06.2021
Health Promotion Technician
Army Wellness Center, Schofield Hawaii
12.2018 - 09.2020
Masters - Public Health
New Mexico State University
Bachelor - Health Science
Long Beach State University
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