Summary
Overview
Work History
Education
Skills
Timeline
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Chelsey Olson

Hanover,MD

Summary

Results-focused Receptionist dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.

Overview

6
6
years of professional experience

Work History

Receptionist/Shampoo Technician

Ecosse Salon
06.2023 - Current
  • Schedule customer appointments and rearrange individual time slots to meet demand.
  • Answer constant flow of customer calls with minimal wait times.
  • Answer customer telephone calls promptly to avoid on-hold wait times.
  • Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Respond to customer requests for products, services, and company information.
  • Provide primary customer support to internal and external customers.
  • Deliver exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Process payments, entering sales in register for prompt customer service.
  • Shampoo and condition patron's hair and scalp to clean and remove excess oil.
  • Schedule appointments for salon and maintain efficient records for administrative and accounting needs.
  • Inventory products and supplies and keep products within optimal levels to meet shampooing, retail corner and hairdresser needs.

Server

Texas Roadhouse
11.2022 - 05.2023
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Served food and beverages promptly with focused attention to customer needs.
  • Pre-bussed tables to ensure quick and easy table turning to maximize customers
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.

Server

Ledos Pizza
08.2020 - 08.2021
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.

Cashier

Green Valley Marketplace
10.2017 - 03.2020
  • Greeted customers entering store and responded promptly to customer needs for example, complete purchases, locate items
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Counted cash drawers at beginning and end of shifts to maintain accuracy.


Education

Bachelor of Arts - Marketing

West Virginia University
Morgantown, WV
05.2025

High School Diploma -

Howard High School
Ellicott City, MD
05.2021

Skills

  • Cash Register Operations
  • Customer Interaction
  • Advanced Communication Skills
  • Teamwork and Communication
  • Compassion for customers emotions/concerns
  • Adaptability in professional environments
  • Conflict Resolution
  • Leadership

Timeline

Receptionist/Shampoo Technician

Ecosse Salon
06.2023 - Current

Server

Texas Roadhouse
11.2022 - 05.2023

Server

Ledos Pizza
08.2020 - 08.2021

Cashier

Green Valley Marketplace
10.2017 - 03.2020

Bachelor of Arts - Marketing

West Virginia University

High School Diploma -

Howard High School

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Chelsey Olson