Chelsey O'Neal

-Verify patient information and coding details to maintain compliance with healthcare regulations and standards.

-Evaluate documentation to complete diagnosis and procedural coding and meet specificity requirements, supporting clinical indicators.

-Collaborate with healthcare providers to clarify documentation and enhance coding accuracy for optimal coding.

-Code patient information accurately into the practice management system according to ICD-10 and CPT standards.

-Process and submit medical claims accurately, reducing denial rates and improving reimbursement timelines.

-Maintain confidentiality of patient records while adhering to HIPAA regulations throughout the billing process.

-Supervised daily operations to optimize team performance and enhance customer satisfaction.

-Trained and mentored new staff, fostering a collaborative and efficient work environment.

-Coordinated schedules and delegated tasks to maintain workflow during peak service hours.

-Monitored inventory levels, facilitating timely orders to prevent supply shortages and disruptions.

-Resolved customer inquiries and complaints promptly, promoting positive dining experiences and loyalty.

-Ensured compliance with health, safety and sanitation regulations with the restaurant.