Chelsey O'Toole
Canoga Park,CA
Summary
Behavioral Health Technician/Case Manager with 2 years of experience in patient engagement and support. Demonstrates exceptional skills in communication, organization, and attention to detail, ensuring comprehensive care and trust during recovery. Proficient in analyzing patient data to refine treatment plans and outcomes, committed to providing empathetic and meticulous care.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Billing/Auditor
Marine Hakopyan (CodeMax Medical Billing)
Porter Ranch, CA
03.2024 - 08.2024
- Identified discrepancies in financial documents, investigated causes, and proposed solutions.
- Collaborated closely with other team members to develop effective audit plans.
- Reviewed and evaluated internal control systems, financial records, and accounting systems to ensure accuracy of information.
- Prepared detailed audit workpapers for review by senior auditors.
- Performed regular reviews of the company's operations for compliance with laws and regulations.
- Ensured timely completion of all assigned tasks within set deadlines.
- Conducted audits on internal controls and developed reports on findings.
- Maintained confidentiality of company information obtained in audit assignments.
- Reviewed medical records to ensure accuracy of coding and billing practices.
- Maintained detailed records of all auditing activities including observations, interviews, meetings.
- Conducted on-site audits of medical facilities to evaluate their performance in accordance with regulatory requirements.
- Identified potential issues related to documentation or coding that could result in improper payment or fraud.
- Analyzed medical documents for completeness, accuracy, and compliance with applicable standards.
- Investigated discrepancies in medical billing codes, patient information, and other data related to claims processing.
- Investigated discrepancies in medical billing and coding to identify errors or irregularities.
- Utilized medical billing software to track and manage denied claims efficiently.
- Conducted regular audits of all medical billing activities to identify errors or discrepancies.
Behavioral Health Technician
Inspire Recovery Center
Porter Ranch, United States
01.2024 - 08.2024
- Assisted in coordinating transportation for appointments outside the facility when necessary.
- Provided crisis intervention services to patients in need.
- Provided emotional support to clients and patients dealing with difficult situations.
- Encouraged positive interactions between other Behavioral Health Technicians and clients and patients.
- Monitored patient safety in all areas of the facility.
- Educated family members on techniques to support a patient's recovery process.
- Enforced rules and regulations pertaining to client and patient care while maintaining a safe environment.
- Maintained accurate documentation of patient progress and treatments received.
- Administered medications as prescribed by physician or psychiatrist.
- Facilitated group therapy sessions with multiple patients.
- Organized daily activities such as arts and crafts, games, and music therapy that promote healthy coping skills.
- Identified behaviors associated with substance abuse and recognized signs of being under influence of alcohol or drugs.
- Completed patient reports daily and submitted to management for evaluation.
- Assisted in examination and treatment of patients under direction of nursing staff.
- Followed standard admissions procedures and documentation requirements for client intakes.
- Conducted searches of clients upon return to facility.
- Documented behavioral incidents to keep accurate records.
- Completed daily client rounds and tracked client movements.
Med/Client Driver
Hollywood Recovery
Los Angeles, United States
11.2022 - 02.2023
- Picked up meds from main office and delivered to clients
- Picked up clients from LAX and transported them to sober living
- Transported clients to and from doctor's appointments, meetings, job interviews.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Adhered to company policies and procedures related to safety and security standards.
- Managed time efficiently when making multiple stops along designated routes.
- Prepared documents such as bills of lading, invoices, receipts, proof of delivery documents.
- Picked up clients from specific locations to transport and drop off at destinations.
- Documented daily mileage, gas, and other data.
- Maintained confidentiality of sensitive materials during transport.
Assembly Line Associate
Tesla Inc.
Fremont, California
08.2022 - 11.2022
- Worked closely with supervisors to ensure compliance with company policies and procedures.
- Utilized computer systems to track inventory levels, order parts, and update records.
- Operated manual, pneumatic, hydraulic, and electrical tools in the assembly process.
- Loaded materials onto conveyor belt systems for transportation throughout the facility.
- Followed safety protocols to ensure a safe working environment for all employees.
- Participated in weekly meetings regarding performance goals, objectives, and accomplishments.
- Provided assistance in other departments when requested by management.
- Completed component assembly with minimal supervision to meet deadlines.
- Used established assembly instructions to complete jobs.
- Assembled components by examining connections for correct fit, fastening parts and subassemblies.
Cash Register Associate
SeaWorld
San Diego, United States
08.2021 - 11.2021
- Worked holiday/monthly events.
- Processed payments using point-of-sale systems.
- Assisted customers with selecting items and answering questions about products.
- Performed cash register functions accurately and efficiently.
- Provided customer service support for inquiries, complaints, and returns.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Stocked shelves with merchandise and ensured product displays were neat and orderly.
- Conducted inventory checks to ensure accuracy of shelf stock.
- Computed purchases and received and processed cash or credit payment.
- Greeted customers to determine wants or needs.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Sales Executive/Associate
US Healthcare Research
Oklahoma City, United States
02.2018 - 03.2019
- Resolve customer complaints regarding sales and services
- Review operational records and reports to project sales and determine profitability
- Advise dealers and distributors on policies and operating procedures to ensure functional effectiveness of business
- Organizing, Planning, and Prioritizing work
- Updating and using relevant knowledge
- Scheduling work and activities
- Documenting/Recording information
- Performing administrative activities
- Experience with LinkedIn, Microsoft Outlook, Microsoft Word, Scheduling Software, YouTube.
Education
Phlebotomy -
Platt College Vo-Tech (Memorial Campus)
Oklahoma City, Oklahoma01.2006
Administrative Assistant -
Francis Tuttle Vo-Tech (OKC Rockwell Campus)
Oklahoma City, Oklahoma01.2003
High School Diploma -
Deer Creek High School
Edmond, Oklahoma05.2001
Skills
- Time Management
- Attention to Detail
- Teamwork
- Computer Literacy
- Customer Service
- Listening Skills
- Motivation
- Creativity
- Flexibility
- Planning
- Organization
- Communication
- Presentation
- Interpersonal Skills
- Faxing
- Copying
- Emailing
- Typing proficiency
- Computer literate
- Knowledgeable in multiple computer software programs
Accomplishments
- Implemented innovative techniques for patient engagement and support.
- Analyzed patient data to improve treatment plans and outcomes.
- Pioneered new methods to deepen patient support, setting benchmarks in care.
- Provided empathetic care, ensuring patient comfort and trust during recovery.
- Monitored patient progress meticulously to refine ongoing treatment strategies.
- Recorded Observation Logs based on clients level of care
- Facilitated Group Sessions and Recorded Notes individually based on each client
- Ordered fun stuff for groups such as art supplies and recovery games
- Administered Medication at scheduled times and took vital signs, temperature, and oxygen rates
- Conducted Urinary Analysis Tests for female clients
- Performed Intake for new clients using the Kipu system
- Performed property searches and room searches
- Organized speaking Panels to come and talk with clients
- Helped clients with legal problems, obtaining government assistance, make medical appointments, building resume, filing for Social Security cards, Birth Certificates, Drivers License or Stated ID, etc.
- Audited for the company with CodeMax medical Billing platform
- Utilized down time
- Planned outings for clients
- Planned fun activity's for clients on the weekdays
- Helped with donations for clients
Personal Information
Title: Behavioral Health Technician/Case Manager
Certification
- RAD-T Certification
- SUDRC Certification
Timeline
Medical Billing/Auditor
Marine Hakopyan (CodeMax Medical Billing)
03.2024 - 08.2024
Behavioral Health Technician
Inspire Recovery Center
01.2024 - 08.2024
Med/Client Driver
Hollywood Recovery
11.2022 - 02.2023
Assembly Line Associate
Tesla Inc.
08.2022 - 11.2022
Cash Register Associate
SeaWorld
08.2021 - 11.2021
Sales Executive/Associate
US Healthcare Research
02.2018 - 03.2019
Phlebotomy -
Platt College Vo-Tech (Memorial Campus)
Administrative Assistant -
Francis Tuttle Vo-Tech (OKC Rockwell Campus)
High School Diploma -
Deer Creek High School
- RAD-T Certification
- SUDRC Certification
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