Hi, I’m
CHELSEY QUEEN
Monessen,PA
Summary
With a strong background in customer service and a passion for providing exceptional support, I am well-equipped to thrive as a Customer Service Representative. I have honed my communication, problem-solving, and empathy skills, allowing me to effectively assist customers and ensure their satisfaction. My adaptability and ability to learn quickly enable me to handle various situations and provide tailored solutions. I am a Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. I seek a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
years of professional experience
Work History
Greg’s Bike & Auto, LLC
Remote Garage Manager
04.2022 - 10.2023
Job overview
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Evaluated employee performance regularly, providing constructive feedback for continuous improvement.
- Organized regular training sessions on emerging automotive technologies to keep staff updated with industry advancements.
- Ensured compliance with industry regulations, maintaining up-to-date licensing and certifications for the garage.
- Oversaw financials, including budget development, expense tracking, and revenue analysis for informed decisionmaking.
Mountain Top Contractors
General Manager
07.2020 - 04.2022
Job overview
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Rivertown Brewery & Barrel House
Bar Manager
12.2017 - 03.2020
Job overview
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Streamlined inventory management for optimal stock levels and reduced waste.
The Chaparral Tavern
Bartender
04.2014 - 11.2017
Job overview
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Ludwick Eye Center
Ophthalmic Receptionist/ High Volume Call Center Associate
09.2012 - 11.2017
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Dawg House
Bartender
09.2010 - 03.2014
Job overview
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Ventura Foods
Quality Inspector
04.2010 - 09.2012
Job overview
- Performed frequent visual inspections to root out tolerance and compliance issues.
- Inspected outbound shipments and conducted random sampling of product quality.
- Implemented corrective actions for non-conforming products, reducing the risk of customer dissatisfaction or returns.
- Discarded and rejected products, materials and equipment not conforming with specifications.
- Collaborated with manufacturing team to ensure consistent quality standards across all products.
- Inspected and packaged products meticulously according to manufacturing specifications.
Domino’s Pizza
Assistant Manager
11.2005 - 04.2010
Job overview
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
Post UniversityWaterbury, CT
Bachelor of Science in Business Administration
12.2024
Harrisburg Area Community CollegeHarrisburg, PA
Bachelor of Science in Nursing
03.2020
Skills
- Medical Terminology
- Quality Assurance
- Inventory Management
- Ability to Work Independently
- Bookkeeping
- QuickBooks
- Business Management
- Empathetic
- Google Workspace
- Highly Organized
- Team Leadership
- Microsoft Office
- Time Management
- Conflict Resolution
- Negotiation
- Strategic Planning
- Delegation
- Computer Skills
- Scheduling and Coordinating
- Hiring and Training
Work Preference
Work Type
Full TimeContract WorkLocation Preference
RemoteHybridImportant To Me
Work-life balanceCareer advancement401k matchFlexible work hoursWork from home optionTimeline
Remote Garage Manager
Greg’s Bike & Auto, LLC
04.2022 - 10.2023
General Manager
Mountain Top Contractors
07.2020 - 04.2022
Bar Manager
Rivertown Brewery & Barrel House
12.2017 - 03.2020
Bartender
The Chaparral Tavern
04.2014 - 11.2017
Ophthalmic Receptionist/ High Volume Call Center Associate
Ludwick Eye Center
09.2012 - 11.2017
Bartender
Dawg House
09.2010 - 03.2014
Quality Inspector
Ventura Foods
04.2010 - 09.2012
Assistant Manager
Domino’s Pizza
11.2005 - 04.2010
Post University
Bachelor of Science in Business Administration
Harrisburg Area Community College
Bachelor of Science in Nursing
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