Chelsey Reynolds
Pocola
Summary
Skilled Patient Care Coordinator with a proven track record, enhancing patient satisfaction through efficient scheduling and exceptional customer service. Expert in managing sensitive information and streamlining communication, demonstrating problem-solving and computer proficiency. Achieved significant reductions in wait times, showcasing a commitment to excellence and detail orientation.
Overview
11
11
years of professional experience
Work History
Cleaner
Self Employed
Fort Smith, AR
07.2022 - 05.2024
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
- Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
- Kept building spaces premises clean inside and outside.
- Cleaned residential properties and deep cleaned properties that were to go on the market for sale.
Patient Care Coordinator
Mercy Clinic
Fort Smith, AR
01.2017 - 02.2018
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Reduced wait times by implementing an effective appointment reminder system for patients, minimizing no-shows and late arrivals.
- Promptly collected patient copays, past due balances and scheduled timely phone calls to collect on balances that had went into collections with the clinic.
Patient Care Coordinator
Cooper Clinic
Fort Smith, AR
09.2014 - 01.2017
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Reduced wait times by implementing an effective appointment reminder system for patients, minimizing no-shows and late arrivals.
- Promptly collected patient copays, past due balances and scheduled timely phone calls to collect on balances that had went into collections with the clinic.
Patient Care Coordinator
Sparks
Fort Smith, AR
05.2013 - 09.2014
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Reduced wait times by implementing an effective appointment reminder system for patients, minimizing no-shows and late arrivals.
- Promptly collected patient copays, past due balances and scheduled timely phone calls to collect on balances that had went into collections with the clinic.
Education
High School Diploma -
Pocola High School
Pocola, OK05.2012
Skills
Great customer service
Detail Oriented
Excellent Communication
Computer Proficiency
Problem Solving
Time Management
Timeline
Cleaner
Self Employed
07.2022 - 05.2024
Patient Care Coordinator
Mercy Clinic
01.2017 - 02.2018
Patient Care Coordinator
Cooper Clinic
09.2014 - 01.2017
Patient Care Coordinator
Sparks
05.2013 - 09.2014
High School Diploma -
Pocola High School