Chelsey Robinson-Williams
Saint Clair Shores,Michigan
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
Work History
Lead Live Sound Engineer
Cross and Anchor Church
Detroit, MI
11.2023 - Current
- Improved audience experience by skillfully managing sound levels during high-profile events.
- Recorded speech and music in digital formats.
- Separated instruments, vocals, and peripheral sounds and mixed during post-production stage.
- Collaborated with producers and performers to determine and achieve desired sound for productions.
Area Manager 2 (SMI1/VMI1)
Amazon
Hazel Park, MI
04.2020 - 05.2023
- Conducted training sessions to educate employees on best practices and procedures to increase profitability. (A Total of 4 Employees were promoted within the company under my supervision.)
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Built positive and productive relationships with Team Assistants and field leadership.
- Resolved conflicts promptly to promote positive environment for customers.
- Modeled best practices for sales and customer service.
- Worked collaboratively with loss prevention to decrease shrink and boost loss awareness.
- Introduced cost-saving initiatives to reduce losses and increase profit margin.
- Supervised 2 locations to enforce high-quality standards of operation. (SMI1/VMI1)
- Was brought on to be apart of the launch team for this site.
Shift Manager 1 (DGR3)
Amazon
Sterling Heights, MI
09.2019 - 03.2020
- Trained and mentored new employees to maximize team performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Excelled in every position on-site and regularly backed up front-line Area Managers.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Defined clear targets and objectives and communicated to other team members.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Was brought on due to my knowledge and success in Same-Day operation to be a part of the launch team for this site.
Area Manager 1 (DDT2)
Amazon
Romulus, MI
04.2019 - 09.2019
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Cooperated with coworkers to improve customer experience and manage site.
- Tracked coded time, employee hours, and inventory movements.
- Assisted with launching and teaching best practices to leadership at other locations with Operation PFSD (DDT1 and DGR3)
- Relocated to launch a new facility in Sterling Heights, MI.
Learning Coordinator (DDT2)
Amazon
Romulus, MI
11.2017 - 04.2018
- Planned and monitored implementation of technology-based learning programs.
- Designed course materials and supported implementation.
- Collaborated with administrators to determine course objectives.
- Studied curricula, research topics and conceptualized course format, subject matter and presentation.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Was promoted internally.
Team Leader (DDT2)
Amazon
Romulus, MI
05.2016 - 11.2017
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with employees through positive attitude and attentive response.
- Generated reports detailing findings and recommendations.
- Was promoted internally.
Team Member (DDT2)
Amazon
Romulus, MI
11.2015 - 04.2016
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Was promoted internally.
Team Member
General Motors, GM
Hamtramck, MI
01.2013 - 03.2014
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Maintained productive, efficient approach to all tasks.
- Developed strong cooperative relationships with coworkers and managers.
- Trained new team members by relaying information on company procedures and safety requirements.
Education
High School Diploma -
Chapel Hill High School
Douglasville, GASkills
- Microsoft Office
- Goals and Performance
- Staff Training
- Staff Development
- Territory Management
- Shipping and Receiving Oversight
- Team Development
- Complex Problem-Solving
- Employee Scheduling
- Time Management
- Staff Management
- Multi-Site Management
Accomplishments
- Supervised team of 120 staff members with 8 direct reports.
- Successfully launched 3 facilities in 5 years.
- Promoted 4 times within 6 years.
- Mentored 12 employees who were interested in promotion; 8 received promotions, 4 into management positions within Amazon.
- Maintained a great report and reviews from my employees.
Timeline
Lead Live Sound Engineer
Cross and Anchor Church
11.2023 - Current
Area Manager 2 (SMI1/VMI1)
Amazon
04.2020 - 05.2023
Shift Manager 1 (DGR3)
Amazon
09.2019 - 03.2020
Area Manager 1 (DDT2)
Amazon
04.2019 - 09.2019
Learning Coordinator (DDT2)
Amazon
11.2017 - 04.2018
Team Leader (DDT2)
Amazon
05.2016 - 11.2017
Team Member (DDT2)
Amazon
11.2015 - 04.2016
Team Member
General Motors, GM
01.2013 - 03.2014
High School Diploma -
Chapel Hill High School