Chelsey Schirm
Boise,ID
Summary
Self-motivated professional who is always eager to learn and adapt quickly to changes in company development. Motivated to apply and grow skills in digital marketing with a focus in social medial content creating.
Overview
27
27
years of professional experience
Work History
Pet Resource Specialist
Dr. Kelly's Sugical Unit
05.2022 - Current
- Schedule appointments, consultations and surgery visits for various animals, including dogs, cats and rabbits using Zendesk and Clinic HQ.
- Field multiple calls, texts, and e-mails from pet owners, answer questions and take messages for veterinarians.
- Triage incoming calls, texts, and e-mails from clients to determine treatment needs and urgency of care.
- Answer owners' animal health questions and educate on healthy animal care practices.
- Generate surgical estimates to best of knowledge for doctor approval and scheduling.
- Maintain a functional and productive work from home space, prioritize a quiet atmosphere for quality work and call clarity.
Customer Care Representative/Social Media Content Creator
Desert Hills Animal Clinic
05.2021 - 05.2022
- Schedule appointments, consultations and surgery visits for various animals, including dogs and cats using Cornerstone software.
- Field over 50 phone calls, chats, and e-mails from pet owners, answer questions and take messages for veterinarians.
- Triage necessary incoming patients to determine treatment needs and urgency of care.
- Answer owners' animal health questions and educate on healthy animal care practices.
- Maintain current and accurate medical records for patients.
- Managed content across multiple platforms for widest audience reach (Instagram and Facebook).
- Organized, prioritized and managed multiple projects according to dedicated release schedule.
- Developed in-depth understanding of digital and mobile marketing practices and media.
- Produced original, creative content for promotional advertisements and marketing materials.
Dog Caretaker
Rover
12.2018 - Current
- Exercise animals regularly with walks and rigorous play activities.
- Follow all pet care instructions, including dietary needs and medication regimens.
- Manage pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
- Maintain and update daily log of time spent with dogs for calculating payments, itemizing activities and services provided.
- Maintain clean and organized boarding areas to promote animal wellbeing.
- Communicate with pet owners' regarding any and all questions, concerns, and updates via app and texting.
Nanny
Self-Employed
05.2009 - 11.2020
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Monitored schedules to maintain sleeping, eating and school schedules for children.
- Assisted children with homework assignments and special projects across different subjects.
- Prepared tasty, healthy meals and snacks for children.
- Provided transportation pick-up's and drop-offs' to and from school.
- Provided and organize fun activities and field-trips for grade school kids.
Lease End Specialist
JPMorgan Chase
11.2020 - 02.2021
- Handled high volume in-bound calls from customers regarding their car lease with Chase.
- Provided lease end options, payoff quotes, lease extensions, grounding vehicles.
- Received and processed payments.
- Warm-transferred calls to different departments to better assist.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Documented calls efficiently before moving on to next caller.
Summer Day Camp Counselor
The Salvation Army
06.2018 - 08.2018
- Helped at-risk youths in low-income areas by guiding, mentoring and counseling, as well as encouraging each to achieve personal and spiritual goals.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Supervised pre-planned field trips and followed established safety guidelines to minimize campers' accident and injury risks.
- Kept accurate records on participants' activity attendance, disciplinary actions and medication usage to improve camper documentation.
- Maintained facility, equipment and vehicles to promote safe and secure environment for campers and staff.
Personal Trainer Intern
Rockwell Collins Recreation Center
08.2018 - 11.2018
- Assisted and observed personal trainers with clients, fitness programs, events, and classes.
- Monitored and maintained fitness equipment and machines.
- Created journal entries documenting daily events and schedule.
- Designed specific workout systems for individual clients based on performance ability.
Sales Associate
American Eagle Outfitters
06.2015 - 12.2018
- Promoted to Jean Expert
- Promoted to Cashier Lead
- Provided quality customer service by recommending, selecting, and helping locate merchandise based on customer needs and desires.
- Operated cash registers, performing tasks such as counting money, separating coupons, return and exchange slips, and assisting deposit runs.
- Answered phones and questions regarding the store and/or orders.
- Educated customers on promotions to enhance sales.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Provided positive first impressions to welcome existing, new and potential customers.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Information Desk Clerk
Wartburg College “W” Fitness Facility
08.2014 - 05.2015
- Provide routine assistance to members and guests of The “W”.
- Answered phones and questions regarding the facility.
- Scheduled court reservations, made membership enrollments, collected payments, kept up with routine laundry to ensure clean towels were always provided to customers.
- Kept desk area clean and neat to give visitors positive first impression.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Daycare Provider
Wartburg College
08.2014 - 05.2015
- Maintained safe play environment by emphasizing and maintaining cleanliness and organization.
- Maintained effective schedule balance between rest periods, active play and instruction.
- Planned and guided age-appropriate tasks like reading and crafts.
- Kept notes of behavior issues, food served and medications administered to children.
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Created trusting relationship with parents to ensure a positive experience with leaving their kids with us.
Lifeguard
Mount Vernon Swimming Pool
05.2011 - 08.2014
- Performed lifeguard duties and taught Red Cross swimming lessons.
- Maintained chemical checks and assured pool safety.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Observed recreational users to detect safety concerns and prevent ongoing violations.
Waitress
Alger's Pizza Palace
08.2009 - 05.2010
- Maintained orders efficiency and accuracy through clear communication with kitchen staff.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Used cash registers and credit card machines to cash out customers.
- Checked identification to enforce age regulations for alcoholic beverages.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Answered incoming calls regarding questions about the restaurant and taking over the phone orders to be picked up or delivered.
Education
Associate Of Applied Business - Human Resource Management
University of Phoenix
Phoenix, AZ11.2020
Bachelor Of Arts - Kinesiology
University of Northern Iowa (UNI)
Cedar Falls, IA12.2018
Skills
- Appointment Scheduling
- Teamwork
- Multitasking abilities
- Verbal and written communication
- Detail-oriented
- Organization and Time management
- Computer skills
- Money handling abilities
- Retail store support
- Social Media Marketing
- Conflict Mediation
- Website Updates
- Web Traffic
- Online Platforms
- Search Engine Optimization Practices
- Written Communication
- Content Writing
- Digital Content Platforms
- Creative Idea Development
- Customer Interaction
- Records Maintenance
- Critical Thinking
- Veterinary Terminology
- Schedule Coordination
- Telephone Etiquette
- Canva
- Tiktok
- Shopify website creating
- Zendesk
- Clinic HQ
- Slack
Extra Curricular Activities
Wartburg Collegiate Athlete
Varsity Volleyball (2013-2015)
Timeline
Pet Resource Specialist
Dr. Kelly's Sugical Unit
05.2022 - Current
Customer Care Representative/Social Media Content Creator
Desert Hills Animal Clinic
05.2021 - 05.2022
Lease End Specialist
JPMorgan Chase
11.2020 - 02.2021
Dog Caretaker
Rover
12.2018 - Current
Personal Trainer Intern
Rockwell Collins Recreation Center
08.2018 - 11.2018
Summer Day Camp Counselor
The Salvation Army
06.2018 - 08.2018
Sales Associate
American Eagle Outfitters
06.2015 - 12.2018
Information Desk Clerk
Wartburg College “W” Fitness Facility
08.2014 - 05.2015
Daycare Provider
Wartburg College
08.2014 - 05.2015
Lifeguard
Mount Vernon Swimming Pool
05.2011 - 08.2014
Waitress
Alger's Pizza Palace
08.2009 - 05.2010
Nanny
Self-Employed
05.2009 - 11.2020
Associate Of Applied Business - Human Resource Management
University of Phoenix
Bachelor Of Arts - Kinesiology
University of Northern Iowa (UNI)