CHELSEY SCIBILIA
Nashua,NH
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Client Services Supervisor
Animal Hospital Of Nashua
08.2020 - 06.2023
- Managed department call volume of many calls per day and coordinated department schedules to maximize coverage during peak hours.
- Managed escalated client issues, collaborating with various departments to achieve successful resolution.
- Enhanced client satisfaction by efficiently resolving issues and addressing concerns in a timely manner.
- Led a team of Client Services Representatives, ensuring adherence to company policies and procedures.
- Oversaw the successful onboarding of new hires into the organization, equipping them with the tools necessary to excel in their roles quickly.
- Conducted regular performance evaluations, identifying areas for improvement and providing constructive feedback to employees.
Veterinary Technician
Animal Hospital Of Nashua
08.2020 - 06.2023
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Restrained animals to protect veterinarians from potential harm.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
Client Relations Specialist/Veterinary Assistant
Countryside Veterinary Hospital
12.2018 - 08.2020
- Consistently met or exceeded performance metrics by prioritizing tasks effectively and maintaining a strong focus on achieving results.
- Managed a diverse portfolio of clients, ensuring their needs were met and expectations exceeded.
- Cultivated a positive working environment within the Client Relations team, fostering collaboration among colleagues in pursuit of common goals.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Administered medications to animals in treatment and documented changes in condition.
Kennel Technician & Receptionist
Chelmsford Animal Hospital
06.2016 - 10.2017
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Maintained clean and sanitary living conditions for animals, reducing stress and promoting overall wellbeing.
- Implemented efficient feeding schedules, ensuring all animals received proper nutrition on a timely basis.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Recorded dogs' intake and output, physical condition and behavior for updated kennel logs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
Pet care Specialist
Petsmart
02.2014 - 05.2016
- Maintained a safe and clean environment for pets by regularly sanitizing living spaces and play areas.
- Handled animals safely and remained calm in different situations.
- Handled various breeds of dogs and cats, understanding their unique needs and behaviors.
- Facilitated positive socialization experiences among different pets by monitoring playtime interactions closely.
Education
Greater Lowell Vocational High School Tyngsboro
Tyngsboro, MA01.2013
Skills
- Customer Relations
- Training and mentoring
- Account Updates
- Interviewing skills
- Data Analysis
- Proficient in Avimark and Cornerstone
- Written and verbal communication
- Schedule Management
- Customer Service and Satisfactory
Certification
Certified in Hospitality Management
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Client Services Supervisor
Animal Hospital Of Nashua
08.2020 - 06.2023
Veterinary Technician
Animal Hospital Of Nashua
08.2020 - 06.2023
Client Relations Specialist/Veterinary Assistant
Countryside Veterinary Hospital
12.2018 - 08.2020
Kennel Technician & Receptionist
Chelmsford Animal Hospital
06.2016 - 10.2017
Pet care Specialist
Petsmart
02.2014 - 05.2016
Greater Lowell Vocational High School Tyngsboro
Certified in Hospitality Management
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