Chelsey Singleton
Flora,MS
Summary
Proven Customer Service Representative at Apple, adept in consultative sales and complaint resolution, significantly enhanced customer satisfaction through innovative service policies. Excelled in data collection and information security, leading to actionable insights for management. Skillfully managed call operations, setting industry benchmarks for service excellence.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Apple
01.2022 - Current
- Responded to customer requests for products, services, and company information.
- Tracked customer service cases and updated service software with customer information.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Processed customer service orders promptly to increase customer satisfaction.
Education
High School Diploma -
Cornerstone University
Grand Rapids, MISkills
- Consultative Sales
- Scheduling
- Report Generation
- Complaint resolution
- Data Collection
- Information Security
- Call Management
Timeline
Customer Service Representative
Apple
01.2022 - Current
High School Diploma -
Cornerstone University
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