CHELSEY HILDE
Billings,MT
Summary
Knowledgeable and dedicated professional with extensive experience in sales and customer service industries. Specializes in superior oral and written communication, active listening, and analytical problem-solving skills. Passion for developing relationships, producing customer satisfaction while contributing to team and company success.
Overview
12
12
years of professional experience
Work History
Server
The Montana Brewing Company
03.2024 - Current
- Strong multitasking skills by managing 9-18 tables simultaneously without compromising service quality.
- Implements effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Increases sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Handles cash transactions accurately, contributing to balanced daily financial reports.
Custodian
Lou's Commercial Cleaning
12.2023 - 07.2024
- Maintained clean and comfortable environments in commercial buildings by vacuuming, dusting, and trash removal in 15 work stations.
- Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
- Contributed to positive first impressions with meticulous upkeep of entrance areas and walkways.
Sales and Retention Specialist
Charter
09.2021 - 10.2023
- Research 20+ accounts daily using multiple internal databases simultaneously to accumulate necessary data to support customer solutions.
- Order entry, data input and output into correct systems with accurate documentation to support interaction.
- Prioritizing account security and authentication when gathering and utilizing customers proprietary information.
- Completes countless multi-step order entries, diagnoses order errors, and submits IT tickets with resolution follow-up.
- Utilized CRM Software to manage customer accounts and track performance metrics.
New Hire Training Mentor
Charter
09.2022 - 11.2022
- Instructed 8-12 agents every 6 week training cycle in company policy, business rules, call handling, implementing system knowledge and navigation, order processing and data entry.
- Gathered daily reports to identify gaps in performance and develop targeted learning solutions.
- Prepared and lead meetings, developed lesson plans, instructional materials, and written training courses for new hires per training class.
- Provided five weekly coaching sessions per week to 5+ new hires, dependent upon class size.
- Logged daily Excel reports on each agent and then distributed to site manager, training supervisor and agents projected team supervisor.
- Ensures that all agents are prepared to enter production with all necessary tools, knowledge and connect them with their direct supervisors.
Lead Sales Representative
Victoria's Secret
09.2018 - 09.2021
- Reviewed business reports while creating action plans to drive business results.
- Trained, coached, and mentored new sales associates for maximum performance.
- Performed inventory checks, processed inventory shipments and directed new hire onboarding.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty.
- Entered shrink reduction reports into database for internal records.
Gymnastics Instructor
Magic City Gymnastics
09.2018 - 08.2019
- Evaluated student progress regularly through assessments, adjusting teaching methods as needed for optimal results.
- Implemented creative warm-up routines that prepared students physically and mentally for challenging workouts while minimizing injury risk.
- Ensured safe and supportive learning environment by maintaining proper equipment usage and implementing safety protocols.
Lab Technician
Premier Dental Laboratories
04.2017 - 03.2018
- Read prescriptions, examined models and impressions to determine design of dental products to be constructed.
- Prepared wax bite-blocks and impression trays for use.
- Created shipping labels, invoices, maintained client files, scheduled and delivered cases with 20+ doctors throughout Montana/Wyoming area.
Sales Associate
Total Nutrition
08.2016 - 03.2017
- Developed new client relationships with 5local gyms and members by actively engaging with potential customers and highlighting benefits of product offerings.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
Server and Bartender
The Montana Brewing Company
08.2012 - 09.2016
- Worked with POS systems to input orders, manage bills and payment processing.
- Maintained order efficiency and accuracy through clear communication and teamwork.
- Strong aptitude for multitasking in fast-paced, high-volume environment while providing attentive customer service with minimum supervision.
Education
Associates of Applied Science - Associates
Montana State University - Billings
Emergency Medical Technician -
Big Sky EMS
Certified Nursing Assistant -
St. John's Lutheran Ministries
Master Aesthetician -
Cameo College of Essential Beauty
High School Diploma -
Skyline High School
Skills
- Extensive written and oral communication skills
- Complex account research and analysis, resolution and data input and output
- Builds effective relationships and customer satisfaction through active listening and creative thinking
- Dedicated team player who can also work independently
- Ability to collect and analyze information, problem-solve, and make decisions
- Microsoft 360, Word, Excel, Kronos, Data Entry, along with company specific CRM programs
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteHybridOn-SiteImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offPaid sick leave401k matchTimeline
Server
The Montana Brewing Company
03.2024 - Current
Custodian
Lou's Commercial Cleaning
12.2023 - 07.2024
New Hire Training Mentor
Charter
09.2022 - 11.2022
Sales and Retention Specialist
Charter
09.2021 - 10.2023
Lead Sales Representative
Victoria's Secret
09.2018 - 09.2021
Gymnastics Instructor
Magic City Gymnastics
09.2018 - 08.2019
Lab Technician
Premier Dental Laboratories
04.2017 - 03.2018
Sales Associate
Total Nutrition
08.2016 - 03.2017
Server and Bartender
The Montana Brewing Company
08.2012 - 09.2016
Emergency Medical Technician -
Big Sky EMS
Certified Nursing Assistant -
St. John's Lutheran Ministries
Master Aesthetician -
Cameo College of Essential Beauty
High School Diploma -
Skyline High School
Associates of Applied Science - Associates
Montana State University - Billings
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