Chelsey Strachan
Los Angeles,CA
Summary
Efficiency-driven Sales Coordinator with diligent approach to handling financial, employee and office records. Adaptable and dependable with distinguished skills in budgeting, data entry and communications. Committed to meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
Work History
Rental Sales Coordinator
Avis Budget Group
Los Angeles, CA
11.2022 - 05.2024
- Assist Branch Manager in providing a high level of customer service, including management of the rental counter and various administrative tasks.
- Collaborate with cross-functional teams including marketing and operations departments on projects related to improving overall customer experience.
- Foster relationships with customers to expand customer base and retain business.
- Research competitive pricing structures, promotions, and industry trends in order to maximize sales volume. Exceeding company sales quota.
- Ensure prompt resolution of customers' inquiries via phone, email or chat support channels.
- Assist with training new employees in sales performance techniques adapting teaching methods according to the needs of individual learners or groups.
- Resolved customer complaints in a timely manner while upholding company standards.
- Maintain security and confidentiality of private accounts and customer information.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Human Resources Assistant
TTEC
Daytona Beach, FL
01.2019 - 03.2022
- Organized and conducted new hire orientation sessions to introduce policies and procedures to employees.
- Assisted in developing training programs for staff members.
- Developed and implemented effective recruitment strategies to attract qualified candidates.
- Conducted new hire orientations and onboarding processes for incoming employees.
- Provided guidance and support to management team on various HR matters such as compensation packages or employee handbook updates.
- Assisted in recruiting and hiring processes by conducting phone screens, scheduling interviews, and completing reference checks.
- Managed employee relations issues including grievances, complaints, and disputes as needed.
- Monitored timekeeping records for accuracy and completeness.
- Ensured compliance with applicable laws such as Equal Employment Opportunity regulations.
- Compiled reports related to personnel activities such as attendance tracking, turnover rates, disciplinary actions.
- Updated employee database with changes in job title, salary information or contact details.
- Processed paperwork associated with personnel transactions such as promotions or terminations.
- Maintained accurate records of employee information such as wages, performance reviews, benefits, leaves of absence.
Human Resources Administrator
Hard Rock Hotel
Daytona Beach
12.2018 - 12.2020
- Provided assistance in the performance management process, including setting goals and objectives.
- Provided guidance on employee relations issues such as performance management, disciplinary action, grievances.
- Prepared reports regarding personnel related activities such as turnover rate, absenteeism.
- Compiled data from various sources to prepare statistical reports on human resources activity.
- Processed new hire paperwork and conducted onboarding orientations.
- Maintained employee records, ensuring accuracy and confidentiality of all documents.
- Assisted in the recruitment process by conducting phone interviews and scheduling onsite interviews.
- Developed job postings for open positions and managed applicant tracking system.
- Performed payroll functions including calculating hours worked and overtime pay rates.
- Coordinated training sessions for employees on topics such as safety, sexual harassment prevention.
- Acted as a liaison between employees and upper-level management when needed.
- Answered questions from current or potential employees regarding benefits packages or other HR related matters.
- Developed and implemented recruitment strategies to attract highly qualified candidates.
- Managed all human resource documentation, including new hire letters, employee contracts and corporate policies and procedures.
Human Resources Recruiting Coordinator
Bethune Cookman University
Daytona beach, FL
01.2015 - 03.2018
- Participated in career fairs and other recruitment events.
- Ensured compliance with all applicable laws regarding interviewing processes.
- Created job postings and managed postings on various job boards and social media sites.
- Coordinated with hiring managers to define job requirements and determine selection criteria.
- Developed relationships with external recruiters, staffing agencies, colleges and universities.
- Assisted in developing strategies to attract passive talent through online channels.
- Ensured compliance with federal and state laws regarding employment practices.
- Advised hiring managers on best practices related to recruiting processes.
- Assisted in the development of orientation programs for new employees.
- Assisted in developing training programs for new recruits.
- Maintained accurate records of recruiting activities including applicant tracking data.
- Prepared offer letters and negotiated salary packages with successful applicants.
- Conducted reference checks on all final candidates prior to extending offers of employment.
- Collaborated with other departments to ensure smooth onboarding process for new hires.
- Organized interview schedules for multiple departments simultaneously.
- Managed onboarding processes for new employees, including orientation programs.
- Analyzed trends in candidate sourcing methods and recommended improvements as necessary.
- Evaluated applicant qualifications by comparing resumes against position requirements.
- Reviewed incoming resumes, conducted phone interviews and scheduled in-person interviews with qualified applicants.
- Attended job fairs, college recruitment events, and other career networking opportunities.
Education
Bachelor of Arts - Mass Communications
Bethune-Cookman University
Daytona Beach, FL05.2018
Skills
- Marketing
- Excellent written and communication
- Talent management
- HR policies
- Staff Training/Optimization
- Budget Management
- Recordkeeping
- Scheduling and calendar management
- Database Management
- Profitability Optimization
- Strategic Planning
- Customer Service
- Administrative Leadership
- Talent Acquisition
- Understanding of HR policies
- Teaching
- Talent Recruitment
- Workforce Planning
- Scheduling
- New Hire Orientation
Timeline
Rental Sales Coordinator
Avis Budget Group
11.2022 - 05.2024
Human Resources Assistant
TTEC
01.2019 - 03.2022
Human Resources Administrator
Hard Rock Hotel
12.2018 - 12.2020
Human Resources Recruiting Coordinator
Bethune Cookman University
01.2015 - 03.2018
Bachelor of Arts - Mass Communications
Bethune-Cookman University
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