CHELSEY SUZEWITS
Decatur,IL
Summary
Professional with strong organizational skills, adept at managing front office operations and ensuring smooth workflow. Known for reliability, adaptability, and effective communication. Skilled in customer service, administrative support, and office management software. Collaborative team player focused on achieving tangible results and enhancing office efficiency.
Overview
6
6
years of professional experience
Work History
Social Media Coordinator/Front Office Assistant
Skeff Distributing
09.2022 - 09.2023
- Created social media content with consistent content and tone.
- Enhanced online engagement with the creation of compelling content for various platforms.
- Created shareable content that resonated with followers, driving increased engagement rates and audience growth.
- Strengthened brand identity with consistent messaging, tone, and visual elements across all posts.
- Performed data entry tasks with accuracy and speed utilizing MS Office applications such as Word, Excel, PowerPoint.
- Answered incoming calls promptly and professionally; took messages or transferred calls to appropriate personnel.
- Organized and maintained filing systems to ensure efficient document retrieval.
- Provided customer service support via phone or email inquiries related to products or services offered by the organization.
- Created spreadsheets using advanced formulas in Excel to track progress on projects.
- Operated office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
Teller/ Call Center Representative
ISPFCU
02.2022 - 07.2022
- Processed daily client transactions, including deposits, withdrawals, money transfers, loan payments, and selling cashier's checks.
- Accurately maintained records of each transaction and ensured all documentation and paperwork was in place and within compliance.
- Assisted clients with various questions and concerns related to their accounts and bank products in person and over the phone.
- Helped customers open and close checking accounts, saving accounts, debit cards and credit cards.
- Cash Drawer Balancing
- Customer Confidentiality
- Recordkeeping & Documentation
- Used database system to record notes and call information.
- Explained product features and benefits to customers to encourage sales.
- Demonstrated excellent communication skills by actively listening to customers, responding to their needs, and providing helpful solutions.
Interior/Exterior Painter
Living Color
04.2017 - 02.2022
- Apply various finishes to building, rooms, or other structures, including primer, and sealers.
- Pay attention to detail and ensure safety.
- Bid locations and job materials.
- Provided customers with advice on selecting paint colors that would complement their homes' architecture.
- Cleaned equipment after each job, ensuring all tools were in working order for next use.
- Followed safety protocols when handling hazardous materials such as solvents, thinners and paint strippers.
Assistant
Children's Recreation Club
01.2018 - 01.2020
- Greeted guests in with friendliness and professionalism.
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Provided lunchtime assistance to monitor children, assist with eating and serve food.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Used patience, skill and various behavior modification techniques to maintain order and safety.
- Taught children to organize toys, wash hands, and share by leading by example.
- Prepared nutritious meals and snacks in accordance with food safety guidelines, promoting healthy eating habits among daycare attendees.
Education
High School Diploma -
Mt. Zion High School
Mt. Zion, IL01.2012
Skills
- Professionalism
- Following instructions
- Communicating
- Dependable
- Willingness to learn
- Empathy
- Work ethic
- Responsible
- Able to handle stressful situations
Timeline
Social Media Coordinator/Front Office Assistant
Skeff Distributing
09.2022 - 09.2023
Teller/ Call Center Representative
ISPFCU
02.2022 - 07.2022
Assistant
Children's Recreation Club
01.2018 - 01.2020
Interior/Exterior Painter
Living Color
04.2017 - 02.2022
High School Diploma -
Mt. Zion High School
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