Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chelsey Townsend

Ridgely,MD

Summary

Dedicated Human Resources Specialist eager to pursue a full-time role that utilizes my education, experience, and accomplishments that will also allow for professional development and growth opportunities in advancing my career.

Overview

10
10
years of professional experience

Work History

Human Resources Specialist

Choptank Community Health Systems
10.2022 - Current
  • Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
  • Implemented creative recruiting tactics to engage passive candidates and increase applicant quality overall.
  • Oversaw and managed on-boarding processes and programs to successfully integrate new, transferred, and promoted employees.
  • Developed and implemented onboarding and orientation programs for new employees.
  • Conducted thorough candidate screenings, including resume reviews, phone interviews, and reference checks.
  • Interviewed candidates and conducted background checks and verification.
  • Negotiated competitive salary packages for new hires, balancing company budget constraints.
  • Maintained compliance with all federal and state employment regulations throughout the entire recruitment lifecycle.
  • Provided ongoing support to new employees during their transition into the company culture, fostering positive work environments from day one.
  • Tracked key recruitment metrics such as time-to-fill, cost-per-hire, and source-of-hire in order to continually refine processes for optimal results.
  • Developed and posted vacancy announcements online.
  • Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
  • Improved employee retention rates through effective onboarding and orientation programs.
  • Administered employee leave requests in accordance with FMLA guidelines, maintaining compliance with regulations while providing necessary accommodations for staff members.
  • Administered employee benefits programs and assisted with open enrollment.
  • Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
  • Assisted with internal training sessions on interview techniques and best practices for hiring managers in order to improve overall candidate assessment processes.
  • Provided support during organizational restructuring efforts, minimizing disruptions to daily operations while ensuring fair treatment of affected employees.
  • Organized and attended job fairs and campus events to generate interest in available opportunities within the organization.
  • Assisted with payroll processing tasks ensuring timely payments for all employees without discrepancies.
  • Implemented wellness initiatives to promote healthy lifestyles among employees, reducing overall healthcare costs.
  • Ensured compliance with federal, state, and local regulations by maintaining accurate records.
  • Assisted in the development of comprehensive benefits packages to attract top talent and retain existing employees.
  • Trained new team members in policies and procedures and offered insight into best ways to manage job tasks and duties.
  • Educated employees on company policy and kept employee handbook current.


Administrative Assistant

Centreville Police Department
03.2021 - 10.2022
  • Answered multi-line phone system, routing calls, delivering messages to police officers.
  • Ensured accurate record-keeping with diligent data entry and database management for vital department information.
  • Handled walk-in complaints professionally and empathetically; recording details accurately before forwarding to relevant departments or officers.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Supported executive staff and officers through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the department.
  • Organized public events promoting the department and the town.
  • Contributed to the development and implementation of policies and procedures, ensuring compliance with local, state, and federal regulations.
  • Managed department budgets and generated financial reports for management review.
  • Prepared reports and packets for town council meetings.
  • Performed research to collect and record industry data.
  • Negotiated contracts with vendors and suppliers.
  • Entered warrants into NCIC and processed expungement request from court system.
  • Assisted with payroll processing tasks ensuring timely payments for all employees without discrepancies.
  • Interacted with internal partners and obtained detailed information about organization's mission and goals to form solid foundation for grant applications.
  • Wrote, reviewed and edited proposals for grants.
  • Enhanced grant management efficiency by streamlining processes and implementing best practices.
  • Managed a portfolio of grants, ensuring timely reporting and compliance with funding requirements.

Medical Assistant

Nanticoke Chiropractic Center
03.2016 - 10.2019
  • Managed multi-line phone system and pleasantly greeted patients.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Directed patients to exam rooms, and fielded questions.
  • Supported practice growth by promoting available services through marketing materials displayed in the reception area or provided during phone conversations with prospective clients.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Assisted doctor with x-rays and procedures,
  • Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
  • Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.

Bartender & Server

Restaurant and Bar
01.2015 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.

Education

Society For Human Resource Management
Maryland

HIPPA Awareness Training
Maryland
02.2024 -

Chesapeake College
Wye Mills, MD

High School Diploma -

North Caroline High School
Ridgely, MD
05.2013

National Crime Information Center
Maryland
04.2021 -

National Incident-Based Reporting System
Maryalnd
06.2021 -

Skills

  • Recruitment and Interviewing
  • Onboarding and Orientation
  • HR Policy and Procedures Development
  • Background and Reference Checks
  • Compensation and Benefits
  • Payroll Processing Maintenance
  • Organizational Training & Development
  • Event Planning and Execution
  • HIPAA Compliance
  • Employee Engagement
  • Professionalism and Ethics
  • Grant Writing and Maintenance
  • Excellent Time Management
  • Exceptional Communication
  • Highly Reliable

Timeline

HIPPA Awareness Training
02.2024 -

Human Resources Specialist

Choptank Community Health Systems
10.2022 - Current

National Incident-Based Reporting System
06.2021 -

National Crime Information Center
04.2021 -

Administrative Assistant

Centreville Police Department
03.2021 - 10.2022

Medical Assistant

Nanticoke Chiropractic Center
03.2016 - 10.2019

Bartender & Server

Restaurant and Bar
01.2015 - Current

Society For Human Resource Management

Chesapeake College

High School Diploma -

North Caroline High School

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