CHELSEY TRUDEAU
Summary
Dedicated professional seeking opportunity to expand skills and contribute to company success. Demonstrated strengths in customer service, medical office management, and sales. Excellent verbal and written communication skills.
Overview
13
13
years of professional experience
Work History
Digital Solutions Specialist I
FirstMid Bank & Trust
03.2022 - Current
- Participated in ongoing training and compliance activities
- Coordinated with other departments to ensure efficient workflow processes
- Exercised versatility in fast-paced, agile work environments
- Coordinated and managed various programs or projects to achieve established objectives
- Conducted regular meetings with staff to review progress and address any concerns
- Researched account inquiries and resolved discrepancies in a timely manner
- Provided technical assistance when troubleshooting system errors or malfunctions
- Performed data entry tasks to update databases or spreadsheets with new information
- Evaluated current processes and procedures related to special projects production and made recommendations for improvement
- Maintained relationships with vendors providing services related to email marketing operations
- Experienced in using Zoom video conferencing software for hosting and participating in virtual meetings, webinars, and online collaboration sessions, ensuring smooth communication and effective engagement with participants.
Medical Receptionist
Cork Medical/ Union Hospital
10.2015 - 03.2022
- Gathered information from patients, processed registration paperwork, and collected payments
- Protected patient data through strict compliance with HIPAA requirements
- Helped patients by telephone and in-person to resolve various billing and scheduling issues
- Relayed messages and transferred records between staff and offices to facilitate effective patient care
- Classified patient information correctly for billing and medical staff.
Independent Sales Associate
AdvoCare International L.P.
12.2012 - 06.2019
- Delivered polished and professional sales presentations to individual clients and groups
- Avoided revenue stagnation by focusing on continuous improvement, leadership development, and customer satisfaction
- Built client trust based on face-to-face interactions and honest business practices
- Answered customers' questions about products, prices, and availability.
Team Lead
North American Lighting
12.2010 - 06.2014
- Maximized quality and productivity with thorough training and consistent monitoring of team performance
- Avoided administrative errors, keeping impeccable records and accurately processing paperwork
- Managed team recordkeeping, tracking daily production and inventory use for senior management
- Elevated team performance with expert training and mentoring of new associates.
Education
No Degree - Digital Marketing
Coursera
2025
No Degree - Generals
Lake Land College
Mattoon, IL08.2010
High School Diploma -
Shiloh High School
Hume, IL05.2009
Skills
- HIPAA Compliance
- Google Workspace
- Medical Terminology
- Insurance Verification
- Billing Support
- Word Processor, Excel, Teams
- Payment Processing
- Written Communication
- Analytical Skills
- Team Collaboration
- Self Motivation
- Data Entry
Timeline
Digital Solutions Specialist I
FirstMid Bank & Trust
03.2022 - Current
Medical Receptionist
Cork Medical/ Union Hospital
10.2015 - 03.2022
Independent Sales Associate
AdvoCare International L.P.
12.2012 - 06.2019
Team Lead
North American Lighting
12.2010 - 06.2014
No Degree - Digital Marketing
Coursera
No Degree - Generals
Lake Land College
High School Diploma -
Shiloh High School
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