Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chelsey Vivian

Putney,VT

Summary

Friendly Receptionist with background in Office settings. Knowledgeable about security, service and clerical requirements. Able to take on multiple simultaneous tasks with excellent time management abilities and resourceful approval. Smooth and well-organized 10 years experienced in handling cash, processing payments and cementing patron relationships with excellent interpersonal abilities, Service-oriented team member with articulate communication Skills and friendly demeanor.

Overview

10
10
years of professional experience

Work History

Office Manager

Southern Vermont Podiarty
03.2023 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
  • Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Increased patient satisfaction with thorough assessments, clear communication, and empathetic bedside manner.
  • Streamlined referral processes for specialty services, ensuring timely access to necessary evaluations and treatments for patients.
  • Collected, recorded and maintained patient medical history, reports and examination results.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Helped patients complete necessary medical forms and documentation.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Maintained current and accurate medical records for patients.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Prepared and processed patient referrals and transfer requests.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Processed medical insurance claims and payments.

Office Assistant

James and James Heating and Plumbing
02.2022 - 03.2023
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.
  • Increased customer satisfaction by providing professional and courteous front desk support.
  • Prepared and edited documents to produce precise, accurate and professional communication.

Reception/ office personal

Faiths Toyota Ford
02.2018 - 02.2022
  • Interacted with vendors, contactors and professional services personnel to receive orders, direct activates and communicate Instructions
  • Operated multiline telephone system to independently handle over 100 calls each day
  • Routed incoming mail and, messages to relevant personnel without delay
  • Kept reception area clean and neat to give visitors positive first impression
  • Collected payment and updated account balances
  • Helped customers complete ordering items and join reward programs to promote loyalty, satisfaction and sales numbers.

Cashier/Receptionist

Durand
05.2017 - 02.2018
  • Resolved issues with POS systems, card readers and receipt printers to prevent customer delays
  • Counted cash in register drawer to balance register at beginning and end of shift
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancy
  • Processed POS transactions, Including checks, cash and credit purchases or refunds
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.

Warehouse Associate

Sonnax Industry
10.2014 - 05.2017
  • Prepared orders for shipment by systematically picking, packing and labeling merchandise
  • Transferred inventory to and from target destinations using forklifts and other transportation vehicles
  • Completed daily cycle counts and quantity Inventories and resolved variances to maintain data accuracy
  • Labeled and accurately moved customers orders to meet shipment timetables and minimize errors
  • Verified quantity and description of materials received by checking merchandise against packing list
  • Operated RF scanners to track merchandise and verify contents OF containers
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements or refunds.

Education

High School Diploma -

Bellows Falls Union High School
Bellows Falls, VT
01.2007

Skills

  • Database entry
  • Stocking and replenishing
  • Proper refund verification
  • Cash drawer management
  • Drawer management
  • Cash register operations
  • Money handling
  • Customer assistance
  • Patient Education
  • Medical record-keeping
  • Maintaining privacy
  • SOAP notes expertise
  • Multitasking
  • Attention to Detail
  • Organizational Skills
  • Problem-Solving
  • Excellent Communication
  • Documentation And Reporting
  • Customer Service
  • Excellent multi-tasking ability
  • Data Entry
  • Customer Relations
  • Clear oral/written communication
  • Billing
  • Scheduling and calendar management
  • Clerical Support
  • Mail handling
  • Scheduling Coordination
  • Supply Management
  • MS Office

Timeline

Office Manager

Southern Vermont Podiarty
03.2023 - Current

Office Assistant

James and James Heating and Plumbing
02.2022 - 03.2023

Reception/ office personal

Faiths Toyota Ford
02.2018 - 02.2022

Cashier/Receptionist

Durand
05.2017 - 02.2018

Warehouse Associate

Sonnax Industry
10.2014 - 05.2017

High School Diploma -

Bellows Falls Union High School

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Chelsey Vivian