Andrea Bradley
Redford,MI
Summary
Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques. Responsible retail professional with excellent sales, service and interpersonal skills. Committed to making every customer feel welcome and assisting with any need. Advanced knowledge of fashion trends and popular looks.
Overview
8
8
years of professional experience
Work History
Customer Service Rep Agent
Delta Air Lines, Inc
Detroit, MI
07.2018 - Current
- Ensured compliance with FAA regulations and company policies for flights.
- Conducted regular meetings with Flight Operations personnel to review performance results and discuss operational issues.
- Managed daily operations of aircrafts and flight crews to ensure safety standards were met.
- Worked closely with airport authorities to ensure smooth operation of aircrafts at airports.
- Maintained communication between air traffic control personnel and cockpit crew members.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Performed pre-flight checks of aircraft cabins.
- Helped load and unload cargo onto airplanes safely and securely.
Assistant Store Manager
AT&T
Canton, MI
01.2016 - Current
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Using Salesforce to meet and exceed monthly sales goals
- Planned special promotions or discounts based on market trends.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- General tech support for hardware, peripherals, network connections, and external software
- Establishing relationships with Government Entities to provide mobile solutions for first responders
- Handle and resolve customer complaints earning the store a 96% customer satisfaction rate overall
- Responsible for full sales cycle from prospecting, discovery, education and thought leadership, solution proposing, negotiating, closing, and working closely with the implementation teams to deliver the solution
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Built referral pipeline by remaining active with community and establishing referral networks and resources.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Education
Bachelor of Science - Culinary Science
Auguste Escoffier School of Culinary Arts
Austin, TX10-2026
Skills
- Nine years of Salesforce Experience / B2B Sales
- Social Media Management
- Sales Develop
- Analytical Thinking Abilities
- Technical Support/ Troubleshooting
- Recruiting and Onboarding Training
- Cash Handling
- Supply Coordination
- Market Research, Forecasting, And Analysis
- Training Management
- Contract Negotiation
- Employee Coaching
- Understanding Of Financial Performance
- Staff Development
- Team building
- Document Typing and Formatting
- Materials Handling
- Heavy Lifting
- Osha Standards And Codes
Timeline
Customer Service Rep Agent
Delta Air Lines, Inc
07.2018 - Current
Assistant Store Manager
AT&T
01.2016 - Current
Bachelor of Science - Culinary Science
Auguste Escoffier School of Culinary Arts