Chelsey Willis
Taylor,MI
Summary
Adaptable professional with 10 plus years of work experience and a proven knowledge of executive support, staff training and development, and workflow prioritization. Aiming to leverage my abilities to successfully fill my roles at your company. Detail- oriented professional with experience in records management, Microsoft Office and customer service. Frequently praised as hard-working by peers, I can be relied upon to help your company achieve its goals. Focused professional with experience in multi-site call center management, process simplifications and service benchmarks. Frequently praised as detail-oriented by peers, I can be relied upon to help your company achieve its goals.
Overview
7
7
years of professional experience
Work History
Lead Customer Service Representative
Elevance Health
11.2022 - Current
- GBAS system
- Connected individuals with healthcare services to meet stated needs.
- Reduced errors in claims submissions through meticulous attention to detail and thorough review processes.
- Developed comprehensive knowledge of various insurance plans, policies, and coverage limitations to provide accurate guidance to patients and providers.
- Maintained accurate patient records by diligently updating databases and following strict documentation guidelines.
CUSTOMER SERVICE SPECIALIST
Vericast
05.2022 - 09.2022
- Responded to telephone inquiries and complaints following standard operating procedures.
- Assist members access there bank account, pay there bills and etc.
- Assisted with mentoring new employees during and after training.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
CUSTOMER SERVICE ASSOCIATE
Hertz Car Rental
02.2022 - 05.2022
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Addressed inquiries, resolved customer issues and managed customer relations.
Child Caregiver
Kenndey Care
01.2022 - 03.2022
- Communicated with parents about daily activities and any concerning behaviors.
- Secured indoor and outdoor premises to protect children.
- Organized and planned age-appropriate reading, crafts and music lessons.
- Observed and monitored children to identify developmental strengths and target enrichment activities.
Patient Transporter
PATIENT TRANSPORTER
10.2021 - 01.2022
- Provided patient transport using various equipment and adhered to safety protocols.
- Maintained facility and patient confidentiality, complying with HIPPA policies and procedures.
- Used wheelchairs, seat chairs and gurneys to move patients.
- Lifted patients using proper body mechanics and lifting techniques.
CUSTOMER SERVICE ASSOCIATE
01.2021 - 10.2021
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Followed policies and procedures to meet or exceed established performance requirements.
- Educated customers on special pricing opportunities and company offerings.
DELIVERY DRIVER
07.2019 - 01.2021
- Navigated routes with relevant map programs and GPS systems.
- Handled merchandise in accordance with product handling standards.
- Transported and safely delivered items to prevent damage or loss.
RECEPTIONIST
The Nail Café
07.2019 - 01.2021
- Handled cash and credit card payments with accuracy.
- Observed visitor logbook and issued passes to maintain security of premises.
- Checked visitors in and directed or escorted to appropriate departments and personnel.
Ramp Agent
Delta Global Services
02.2018 - 06.2019
- Assisted with new hire orientation and employee training.
- Participated in ongoing training to enhance own job skills and knowledge.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Connected aircraft's electrical power units and hoses.
ASSISTANT TEACHER
Rainbow Child Care
09.2017 - 01.2018
- Supervised students during after-school activities and field trips.
- Facilitated safe and effective transitions between activities.
- Tracked student attendance and reported absences and tardiness.
- Supported successful inclusion of children with special needs.
- Collaborated with Teacher in adapting curriculum to meet individual student goals.
Education
Associate of Arts - Human Resources Development
Bryant And Stratton College - Newport News
Newport News, VA05.2025
HIGH SCHOOL DIPLOMA -
Belleville High School
Belleville, MI05.2016
Skills
- Customer Data Confidentiality Customer Retention Strategies Responding To Difficult Customers
- Call Documentation Customer Service And Assistance Courteous With Strong Service Mindset
- Inputting Claims Issue And Complaint Resolution Data Entry And Maintenance
- Building Customer Trust And Loyalty Aircraft Dispatch Credit Card Applications Personnel Management
- GBAS System
- Microsoft Excel
- Data Collection
- Data Entry
- Grammar
- Positive and Professional
- Time Management
- HIPAA knowledge
- ICD-10 Proficiency
- Claims Processing
- Insurance Verification
- Medicare Expertise
- Patient Billing
- CPT Knowledge
- Critical Thinking
Timeline
Lead Customer Service Representative
Elevance Health
11.2022 - Current
CUSTOMER SERVICE SPECIALIST
Vericast
05.2022 - 09.2022
CUSTOMER SERVICE ASSOCIATE
Hertz Car Rental
02.2022 - 05.2022
Child Caregiver
Kenndey Care
01.2022 - 03.2022
Patient Transporter
PATIENT TRANSPORTER
10.2021 - 01.2022
CUSTOMER SERVICE ASSOCIATE
01.2021 - 10.2021
DELIVERY DRIVER
07.2019 - 01.2021
RECEPTIONIST
The Nail Café
07.2019 - 01.2021
Ramp Agent
Delta Global Services
02.2018 - 06.2019
ASSISTANT TEACHER
Rainbow Child Care
09.2017 - 01.2018
Associate of Arts - Human Resources Development
Bryant And Stratton College - Newport News
HIGH SCHOOL DIPLOMA -
Belleville High School
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