Chelsey T Jasper
Cincinnati,OH
Summary
Outgoing Office Manager with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.
Overview
11
11
years of professional experience
Work History
Office Manager
Waites Sensor Technologies, Inc.
11.2022 - Current
- In charge of ordering items for office of 30 people
- Keep detailed log of incoming and outgoing shipments
- Bill various invoices for payment from customers and vendors
- Review and categorize expenses for company credit cards
- Request insurance policies for new customers
- Coordinate and plan office events
- Personal assistant tasks for CEO
- Coordinate special projects and manage schedules
Supervisor, Customer Support
CengageGroup
06.2020 - 11.2022
- Managed team of 12 Customer Support and Senior Customer Support agents
- Kept track of work processed and logged errors made by team members
- Managed project schedule of each team member each day
- Coached team members on performance and attendance
- Ensured time sheets and PTO were up to date and various other HR related duties
Senior Customer Support Agent
CengageGroup
08.2019 - 06.2020
- Mastered role of Customer Support Agent, trained new Customer Support Agents
- Assisted newer agents with questions about workflows via Slack
- Troubleshoot various website issues, and report to appropriate development team for resolution
- Member of Social Media team, responding to posts and comments from users
Customer Support Agent
CengageGroup
06.2016 - 08.2019
- Answered up to 100 calls per day in fast-paced call center
- Completed Aspiring Manager’s Training Workshop
- Troubleshoot various issues customers were experiencing
- Assisted with purchase questions, creation of accounts, and enrolling in courses
- Processed returns and refunds, as well as assisted with purchasing
Medical Assistant
Ohio Gastroenterology And Liver Institute
02.2015 - 06.2016
- Input information into patient’s charts
- Took vitals, drew blood, and performed in office tests
- Responded to patient messages
- Called patients to schedule various office visits and diagnostic testing
- Submitted Pre-certifications and Prior Authorizations for medications and procedures
Receptionist
Covedale Pet Hospital
05.2013 - 07.2015
- Answered calls from clients
- Booked appointments for clients
- Sent out appointment reminder postcards
- Took detailed messages between clients and doctors
Administrator
Jeff Wyler Automotive Family
01.2012 - 05.2013
- Answered and directed phone calls to correct department
- Handled large cash payments
- Closed out Repair Invoices
- Accepted new inventory and completed necessary paperwork
- Submitted warranty work for reimbursement
Education
High School Diploma -
Oak Hills High School
Cincinnati, OH06.2009
Skills
- Detail Oriented
- Leader
- Problem Solver
- Accounting
- Empathetic
- Fast Learner
- Policy and procedure modification
- Clerical support
- Office management
- Mail handling
- Clear oral/written communication
- Expense reporting
- Organizational skills
Timeline
Office Manager
Waites Sensor Technologies, Inc.
11.2022 - Current
Supervisor, Customer Support
CengageGroup
06.2020 - 11.2022
Senior Customer Support Agent
CengageGroup
08.2019 - 06.2020
Customer Support Agent
CengageGroup
06.2016 - 08.2019
Medical Assistant
Ohio Gastroenterology And Liver Institute
02.2015 - 06.2016
Receptionist
Covedale Pet Hospital
05.2013 - 07.2015
Administrator
Jeff Wyler Automotive Family
01.2012 - 05.2013
High School Diploma -
Oak Hills High School
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