Summary
Overview
Work History
Education
Skills
Timeline
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Chelsey T Jasper

Cincinnati,OH

Summary

Outgoing Office Manager with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.

Overview

11
11
years of professional experience

Work History

Office Manager

Waites Sensor Technologies, Inc.
11.2022 - Current
  • In charge of ordering items for office of 30 people
  • Keep detailed log of incoming and outgoing shipments
  • Bill various invoices for payment from customers and vendors
  • Review and categorize expenses for company credit cards
  • Request insurance policies for new customers
  • Coordinate and plan office events
  • Personal assistant tasks for CEO
  • Coordinate special projects and manage schedules

Supervisor, Customer Support

CengageGroup
06.2020 - 11.2022
  • Managed team of 12 Customer Support and Senior Customer Support agents
  • Kept track of work processed and logged errors made by team members
  • Managed project schedule of each team member each day
  • Coached team members on performance and attendance
  • Ensured time sheets and PTO were up to date and various other HR related duties

Senior Customer Support Agent

CengageGroup
08.2019 - 06.2020
  • Mastered role of Customer Support Agent, trained new Customer Support Agents
  • Assisted newer agents with questions about workflows via Slack
  • Troubleshoot various website issues, and report to appropriate development team for resolution
  • Member of Social Media team, responding to posts and comments from users

Customer Support Agent

CengageGroup
06.2016 - 08.2019
  • Answered up to 100 calls per day in fast-paced call center
  • Completed Aspiring Manager’s Training Workshop
  • Troubleshoot various issues customers were experiencing
  • Assisted with purchase questions, creation of accounts, and enrolling in courses
  • Processed returns and refunds, as well as assisted with purchasing

Medical Assistant

Ohio Gastroenterology And Liver Institute
02.2015 - 06.2016
  • Input information into patient’s charts
  • Took vitals, drew blood, and performed in office tests
  • Responded to patient messages
  • Called patients to schedule various office visits and diagnostic testing
  • Submitted Pre-certifications and Prior Authorizations for medications and procedures

Receptionist

Covedale Pet Hospital
05.2013 - 07.2015
  • Answered calls from clients
  • Booked appointments for clients
  • Sent out appointment reminder postcards
  • Took detailed messages between clients and doctors

Administrator

Jeff Wyler Automotive Family
01.2012 - 05.2013
  • Answered and directed phone calls to correct department
  • Handled large cash payments
  • Closed out Repair Invoices
  • Accepted new inventory and completed necessary paperwork
  • Submitted warranty work for reimbursement

Education

High School Diploma -

Oak Hills High School
Cincinnati, OH
06.2009

Skills

  • Detail Oriented
  • Leader
  • Problem Solver
  • Accounting
  • Empathetic
  • Fast Learner
  • Policy and procedure modification
  • Clerical support
  • Office management
  • Mail handling
  • Clear oral/written communication
  • Expense reporting
  • Organizational skills

Timeline

Office Manager

Waites Sensor Technologies, Inc.
11.2022 - Current

Supervisor, Customer Support

CengageGroup
06.2020 - 11.2022

Senior Customer Support Agent

CengageGroup
08.2019 - 06.2020

Customer Support Agent

CengageGroup
06.2016 - 08.2019

Medical Assistant

Ohio Gastroenterology And Liver Institute
02.2015 - 06.2016

Receptionist

Covedale Pet Hospital
05.2013 - 07.2015

Administrator

Jeff Wyler Automotive Family
01.2012 - 05.2013

High School Diploma -

Oak Hills High School

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Chelsey T Jasper