Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chelshe Whittenburg

Columbia,South Carolina

Summary

Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

12
12
years of professional experience

Work History

Targeted Case Manager Supervisor

It's Your Move LlC
01.2020 - Current
  • Maintained current CPR and first-aid certification through American Red Cross to perform first responder duties in emergency situations.
  • Evaluated program effectiveness using data-driven methods, identifying areas of improvement and implementing necessary changes.
  • Promoted self-sufficiency among clients through skill-building activities focused on problem-solving, decision-making, and goalsetting.
  • Advocated on behalf of clients when faced with challenges or obstacles impeding their progress towards goals.
  • Provided crisis intervention services, deescalating tense situations and connecting clients with appropriate emergency resources.
  • Provided support to program participants by arranging services and sourcing relevant services.
  • Provided support to program participants by arranging services and sourcing relevant support.
  • Educated clients on available resources and their rights within the system, empowering them to advocate for themselves effectively.
  • Networked within local community to build professional relationships with healthcare providers, outreach program leaders and government officials.
  • Informed program participants of community resources, mental health counseling and job placement services.
  • Coordinated care transitions between various providers, minimizing gaps in service provision for clients.
  • Collaborated with community partners to expand available services and resources for clients, fostering stronger support networks.
  • Developed strong working relationships with colleagues from various disciplines to facilitate seamless coordination of care for shared clients.
  • Conducted assessments of participants to determine personal strengths, accomplishments and challenges in order to develop customized programs.
  • Adhered to strict confidentiality guidelines to protect participant information.
  • Developed custom strength-based services plan for each participant to meet individual therapy needs and personal strengths.
  • Enhanced client well-being by developing personalized case management plans.
  • Ensured client rights were protected and upheld by adhering to ethical guidelines, confidentiality regulations, and professional standards in all aspects of case management practice.
  • Established rapport with diverse client populations by demonstrating empathy and cultural competency in all interactions.

Store Manager

Enmarket
04.2018 - 10.2019
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Supervised guests at front counter, answering questions regarding products.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.

Cook's Assistant

Magnolia Assisted Living
02.2017 - 08.2018
  • Worked with chef to prepare daily food specials and other supplies.
  • Followed recipes closely for consistent taste, quality and presentation.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Prepared food orders to support waitstaff and other team members.
  • Worked on salads, desserts and meat preparation to increase kitchen speed.
  • Prepped ingredients using blenders, mixers and slicers to achieve recipe requirements.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Portioned meals according to recipe specifications, limiting kitchen waste.
  • Monitored food quality and temperature for safe consumption.
  • Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
  • Cleaned and maintained work areas, equipment and utensils.
  • Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
  • Followed food safety practices and sanitation guidelines.
  • Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.

Inspection

Quality Assurance II
03.2014 - 04.2017
  • Enhanced inspection accuracy by implementing advanced inspection techniques and procedures.
  • Optimized inspection processes by incorporating advanced inspection equipment and techniques.
  • Enhanced inspection efficiency by implementing advanced inspection techniques and tools.
  • Enhanced inspection efficiency by streamlining processes and implementing advanced inspection tools.
  • Improved inspection efficiency by streamlining processes and implementing new inspection techniques.
  • Improved tank inspection efficiency by implementing advanced inspection techniques and tools.
  • Improved inspection efficiency by implementing new palm inspection techniques and tools.
  • Enhanced bearing inspection efficiency by implementing advanced inspection techniques and tools.
  • Filled out equipment inspection reports.
  • Performed regular audits of inspection equipment, guaranteeing accuracy and reliability during each inspection cycle.
  • Reduced inspection times significantly by automating manual inspection processes using advanced vision systems technology.
  • Optimized inspection techniques to reduce inspection times without compromising accuracy or precision in measurements.
  • Streamlined inspection processes by utilizing advanced inspection tools and techniques for accurate results.

Inspector Machine Operator Packer

Timken
10.2016 - 02.2017
  • Prepared reports detailing findings of inspections, investigations, and tests.
  • Ensured compliance with industry regulations through meticulous attention to detail during inspections.
  • Upheld codes and regulations governing materials, processes, and procedures.
  • Delivered detailed reports on findings from inspections, helping stakeholders understand areas requiring attention or improvement in order to maintain regulatory compliance.
  • Improved quality assurance procedures to minimize errors and increase effectiveness of inspections.
  • Identified potential hazards and recommended corrective actions, ensuring a safer work environment for all employees.
  • Maintained up-to-date inspection and audit records for improved reporting and analysis.
  • Mentored junior inspectors, sharing industry expertise to enhance their skills and abilities in performing thorough inspections.
  • Identified repair and upgrade requirements needed to meet safety and quality standards.
  • Inspected and examined materials and finished parts and products for defects and wear to verify conformance with blueprints, diagrams, and template specifications.
  • Enhanced company safety standards by conducting thorough inspections of equipment and facilities.
  • Reduced the frequency of defects by closely monitoring production processes and identifying areas for improvement.
  • Effectively communicated with clients and management to ensure alignment on inspection objectives, requirements, and expectations.
  • Streamlined inspection processes for faster turnaround times, resulting in increased productivity.
  • Conducted detailed building structure inspections to identify and resolve potential risks.
  • Provided expert guidance on best practices related to quality control and assurance, supporting continuous improvement efforts within the organization.
  • Set policies governing inspecting, testing and compliance operations.
  • Maintained accurate records of all inspections performed, allowing for more informed decision making regarding maintenance schedules and resource allocation.

Order Picker

Belks Distribution
03.2012 - 01.2016
  • Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
  • Collaborated with team members to ensure timely completion of orders during peak demand periods.
  • Excellent communication skills, both verbal and written.
  • Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
  • Reduced order processing time with the use of RF scanning equipment and inventory management software.
  • Checked inventory and selected products from specific locations based upon availability.
  • Verified product quantity and quality to determine accuracy of orders and reduce errors.
  • Optimized order fulfillment processes by regularly communicating with supervisors on any process improvements or issues encountered during daily tasks.
  • Performed proper lifting and handling techniques to maintain safe working environment.
  • Contributed to overall warehouse efficiency by assisting in other areas such as receiving, stocking, or shipping when required.
  • Exceeded company expectations for order fulfillment speed and accuracy, consistently meeting or surpassing performance metrics.
  • Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
  • Built pallets and positioned orders on loading dock to safely pile and ship goods.
  • Utilized forklifts and pallet jacks to transport orders and prepare for shipment delivery.
  • Maintained a clean, safe work environment by complying with established safety procedures and guidelines.
  • Enhanced customer satisfaction levels by consistently maintaining high standards of accuracy in fulfilling orders.
  • Improved order accuracy by meticulously picking items according to pick list and packing slip requirements.

Education

GED -

Wil Lou Gray Opportunity School
West Columbia, SC
06.2004

Skills

  • Client Advocacy
  • Policy understanding
  • Ethical Practice
  • Service planning
  • Cultural Competency
  • Referral Knowledge
  • Positive Attitude
  • Problem-Solving
  • Case Documentation
  • Decision-Making
  • Relationship Building
  • Patient support
  • Case Management Tracking
  • Patient Assessments
  • Data Entry and Analysis
  • Case Planning
  • Community Resources
  • Case Needs Assessment
  • Emotional awareness
  • Care Coordination
  • Patient Management
  • Conflict Resolution
  • Staff Management
  • Documentation And Reporting
  • Crisis Intervention
  • Annual Case Reviews
  • Intervention Plans
  • Email and Telephone Etiquette
  • Patient Assessment
  • Discharge Planning
  • Records Management
  • Patient Needs Assessment
  • Case Management
  • Family Education
  • Recruitment
  • Utilization review
  • Medical Records Management
  • Performance Tracking
  • Treatment Planning
  • Resource Identification
  • Program Development
  • Cross-Functional Collaboration
  • Staff education and training
  • Resource Management
  • Family Education Programs
  • Quality Assurance Controls
  • Utilization Management
  • Documentation proficiency
  • Written and verbal communication
  • Needs Assessment
  • CPR/AED
  • Client Needs Assessments
  • Interviewing skills
  • Client meetings
  • Data Analysis
  • Staff Oversight

Timeline

Targeted Case Manager Supervisor

It's Your Move LlC
01.2020 - Current

Store Manager

Enmarket
04.2018 - 10.2019

Cook's Assistant

Magnolia Assisted Living
02.2017 - 08.2018

Inspector Machine Operator Packer

Timken
10.2016 - 02.2017

Inspection

Quality Assurance II
03.2014 - 04.2017

Order Picker

Belks Distribution
03.2012 - 01.2016

GED -

Wil Lou Gray Opportunity School

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Chelshe Whittenburg