Chelsi Ewald
Sallisaw Public Schools
Van Buren,AR
1
Language
Accomplished professional with expertise in fraud detection at SYKES, leveraging strong problem-solving and compliance skills to enhance operational efficiency. Proven track record in maintaining high standards of sanitation and punctuality, contributing to team success. Recognized for improving fraud detection accuracy by 20%, ensuring secure transactions and customer trust.
Work History
Cafeteria Worker
- Prepared breakfast and lunch items following school nutrition guidelines and portion standards.
- Served students and staff efficiently during meal periods while maintaining courteous customer service.
- Sanitized food prep areas, serving lines, and equipment to support safe kitchen operations.
- Assisted with dishwashing, cleanup, and restocking supplies for continuous cafeteria workflow.
- Followed sanitation procedures and allergen-safe practices during meal preparation and service.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Enhanced food quality by maintaining high standards of cleanliness and sanitation in food preparation areas.
- Contributed to a positive work environment by collaborating with team members and assisting in various roles as needed.
- Maximized food safety by consistently following proper food handling procedures and storage guidelines.
- Served as a reliable team member during flexible scheduling demands, consistently arriving on time for all assigned shifts ready to contribute positively to the day''s work activities.
Daycare Teacher
- Supervised children during daily activities, maintaining safe and structured classroom environment.
- Planned age-appropriate lessons supporting early learning, social development, and classroom engagement.
- Monitored child behavior, redirecting activity to reinforce positive routines and cooperation.
- Prepared learning materials, toys, and classroom areas for daily instruction and play.
- Communicated with parents regarding child progress, needs, and daily observations.
- Documented attendance, incidents, and developmental notes for accurate classroom records.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Developed strong relationships with parents through regular communication about their child''s progress and needs.
- Utilized positive reinforcement strategies to encourage appropriate behaviors among students while minimizing disruptions or conflicts.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
Administrative HR Assistant
- Supported HR onboarding, collecting employee documents and entering data into personnel records.
- Coordinated interview scheduling, calendar updates, and communication between candidates and hiring staff.
- Maintained confidential employee files, ensuring accuracy and compliance with hospital recordkeeping standards.
- Processed routine HR requests, including employment verifications, policy forms, and status updates.
- Provided front-desk HR support, answering employee inquiries and directing requests with professionalism.
Fraud Operations Specialist
- Reviewed suspicious transactions to identify fraud patterns and support case resolution.
- Investigated customer account activity using internal systems and fraud screening tools.
- Documented case findings clearly for escalation, audit review, and compliance tracking.
- Applied risk indicators to validate claims and reduce false positive fraud alerts.
- Escalated high-risk cases to appropriate teams using established fraud procedures.
- Verified account details and supporting evidence to confirm transaction legitimacy.
- Successfully managed multiple priorities simultaneously under tight deadlines while maintaining a high level of accuracy in case investigations.
Education
High School Diploma
Skills
Dishwashing
Problem-solving
Compliance
Verbal and written communication
Reliability and punctuality
Safe food handling
Time management
Sanitation practices
Cooking
Problem-solving
Compliance
Verbal and written communication
Reliability and punctuality
Languages
English
Full Professional
Timeline
Cafeteria Worker
Sallisaw Public Schools
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Daycare Teacher
Grace
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Administrative HR Assistant
Northeastern Health System Sequoyah
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Fraud Operations Specialist
SYKES
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Higgins Isd
High School Diploma
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