Chelsi Fuqua
Burnet,TX
Summary
Results-driven professional with extensive experience in managing multiple locations and streamlining operational processes. Known for promoting teamwork and achieving results through strategic planning and clear communication. Consistently meets organizational objectives with a commitment to continuous improvement and operational excellence.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Area Supervisor
Whataburger Burgers of Beaumont Franchise
12.2020 - Current
- Provided ongoing coaching to staff members, promoting skill development and career progression.
- Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
- Resolved conflicts between employees by mediating discussions that led to mutually beneficial outcomes.
- Reduced employee turnover by fostering a positive work environment and providing opportunities for professional growth.
- Implemented safety protocols to maintain a secure workplace, minimizing accidents and incidents.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Conducted routine inspections to check quality and compliance with established specifications.
- Planned sequence of operations and established schedule.
- Maintained open lines of communication between management and staff, facilitating teamwork and collaboration towards shared goals.
- Increased customer satisfaction with enhanced staff training and regular performance evaluations.
- Improved team efficiency by streamlining communication and implementing effective task delegation strategies.
- Led team meetings to discuss progress toward goals, address challenges, celebrate successes, and encourage continuous learning experiences among team members.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Collaborated with HR department for recruitment, selection, and onboarding of new employees, resulting in the formation of high-performing teams.
- Conducted regular performance reviews to provide feedback and identify areas for improvement, enhancing overall team productivity.
- Tracked hours and inventory usage, and prepared associated reports.
- Organized employee schedules to meet operational demands while balancing individual needs for work-life balance.
Private Home Health Care Provider
Joan and Don Baretintic
01.2018 - 01.2020
- Enhanced patient quality of life by providing personalized and compassionate care tailored to individual needs.
- Recognized changes in patients' behavior or conditions that might require medical attention, intervening promptly to address concerns and prevent complications.
- Provided reliable transportation for clients to appointments, errands, or social outings while ensuring their safety and comfort during travel.
- Provided emotional support to families dealing with the challenges of aging or illness in their loved ones, fostering a sense of understanding and connection.
- Administered medications accurately according to prescribed schedules, ensuring proper dosages for optimal patient health.
Assistant Manager
Whataburger
07.2010 - 07.2015
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Food Service Worker
Texas A&M University
07.2008 - 06.2010
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
Education
Associate of Arts - Business
University of Phoenix
Tempe, AZ02-2013
Skills
- Team management
- Production management
- Task delegation
- Multi-unit management
- Employee performance management
- Operational efficiency
- Inventory control
- Equipment inspection
- Brand awareness
- Customer service oversight
- Work planning and scheduling
- Company policy implementation
- Employee engagement
- Critical thinking
- Leadership development
- Superior work ethic
- Problem anticipation and resolution
- Staff coaching and training
- Handling complaints
- Administrative documentation
- New store setups
- Records organization
- Computer proficiency
Certification
State Food Service Certification- ServeSafe
Timeline
Area Supervisor
Whataburger Burgers of Beaumont Franchise
12.2020 - Current
Private Home Health Care Provider
Joan and Don Baretintic
01.2018 - 01.2020
Assistant Manager
Whataburger
07.2010 - 07.2015
Food Service Worker
Texas A&M University
07.2008 - 06.2010
Associate of Arts - Business
University of Phoenix
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