CHELSI KNUPPEL

Manage all billing, bookkeeping, routing service calls, managing all staff and contractors. Communicated with customers and vendors positively with particular attention to problem resolution. Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.

Manage the day-to-day operations of the business including scheduling resources, monitoring workflow and ensuring deadlines are met. Develop long-term relationships with clients through regular contact and follow up activities. Provide leadership in the development of policies, procedures, processes, systems, controls. Handle all estimates and invoicing through quickbooks. Point of contact for customers to schedule estimates and electrical jobs.

Act as point person for billing-related inquiries to assist various departments. Oversee the preparation of monthly client invoices ensuring accuracy in all calculations. Successfully manage billing operations, including accounts payable and receivable, invoicing, and collections. Resolve rejections or denials and coordinated revisions or adjustments for resubmission. Develop procedures to improve accuracy of billing records and reduce errors. Manage team members responsible for day-to-day operations of the billing department. Monitor, assign and review disputes filed by customers to quickly find resolutions.

Managed all HR department duties. Handled all payroll responsibilities. In charge of all financial aspects of the company. Created invoices and billing needs for hedge funds and medical providers. Kept track of all transactions in Quickbooks. Paid all medical providers on a monthly schedule. Used sharefile regularly to make sure all needed documents were properly stored and edited via adobe.

Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations. Resolved customer complaints quickly and effectively while maintaining a high level of professionalism. Helped oversee day to day operations of all medical office staff. Set up new DME protocols and billing in order to dispense DME products in office.

Resolved customer inquiries regarding billing, charges, and payments. Maintained accurate and complete billing system and process. Handled escalated cases from customers regarding billing disputes professionally. Front desk, medical assistant, authorization/billing specialist. Administered vaccines, collected patient information, collected patient vitals, x-rays, assisted the doctor with in office procedures, blood collection, preformed in office lab procedures (rapid strep, urine drug screens, pregnancy tests, rapid flu tests, etc.). Billing department handling charge entry, accounts receivable, collections, and appeals.

Observed vital signs such as temperature, pulse rate, respiration rate, blood pressure readings, height and weight measurements accurately and reported any abnormalities to the supervising physician. Documented medical data in patient charts, facilitating accurate records. Prepared examination rooms for incoming patients by stocking necessary materials and ensuring cleanliness of the room prior to patient arrival. Assisted with in office surgeries. Handled all billing and front desk matters as well (I was the only employee in the office with the doctor).