Chelsi Owens
West Berlin,NJ
Summary
Well-qualified Manger with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
10
10
years of professional experience
Work History
Store Manager
Luxottica
08.2022 - Current
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Assisted with hiring, training and mentoring new staff members.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Accomplished multiple tasks within established timeframes.
- Processed eligibility and benefits verification and authorization requests.
Licensed Optician
Luxottica
04.2018 - 08.2022
- Coordinated with insurance providers to verify coverage and complete accurate claim submissions for patients.
- Maintained accurate financial records by diligently processing payments, issuing receipts, and balancing daily transactions.
- Trained new employees on industry best practices, company policies, and equipment operation to maintain a high standard of service.
- Resolved customer complaints professionally and effectively to maintain positive client relationships.
- Maintained strong working relationships with insurance providers, fostering open communication channels for claim resolution.
Liscensed Opthamlic Dispenser
Eye Associates
02.2014 - 04.2018
- Ensured compliance with industry regulations and standards through regular audits and process improvements.
- Improved client satisfaction by addressing and resolving insurance billing inquiries in a timely manner.
- Empowered employees to take ownership of their roles by delegating tasks appropriately, resulting in heightened job satisfaction.
- Developed strong relationships with department heads, enabling open communication channels for addressing employee concerns swiftly and effectively.
- Drove operational efficiency by implementing process improvements, reducing costs, and increasing productivity levels.
Education
Associate of Science - Ophthalmic Dispenser TD-3947
Camden County College
Blackwood, NJ05.2015
Skills
- Customer Service
- Problem-Solving
- Multitasking and Organization
- Team Leadership
- Reliability
- Microsoft/Office
- Workload Management
- Documentation skills
- Customer Relationship Management
Timeline
Store Manager
Luxottica
08.2022 - Current
Licensed Optician
Luxottica
04.2018 - 08.2022
Liscensed Opthamlic Dispenser
Eye Associates
02.2014 - 04.2018
Associate of Science - Ophthalmic Dispenser TD-3947
Camden County College
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