Chelsi Pauley
Gates County Public Schools
Pinehurst,NC
9
years of professional experience
Experience in customer service and sales, while having strengths in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Work History
Elementary Teacher, Second and Third Grades
2 Years 10 Months- Collaborated with parents and guardians to support student achievement and address academic challenges effectively.
- Integrated technology into lessons, utilizing educational software to enhance interactive learning experiences.
- Provided warm, supportive a warm, supportive environment for developing academic, social, and emotional growth.
Elementary Teacher, Kindergarten and First Grade
2 Years- Supported emotional development by teaching and modeling empathy, patience, and communication skills.
- Observed and assessed student performance and charted progress.
- Kept accurate documents about student progress for school and parent records.
Customer Care Coordinator
1 Year- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Reduced customer complaints by proactively identifying potential issues and implementing solutions.
- Assisted call-in customers with questions and orders.
Accounting Assistant
1 Year 3 Months- Assisted with monthly reconciliations to enhance the accuracy of financial statements and reports.
- Processed invoices and payments using accounting software for efficient transaction management.
- Maintained organized records of transactions and reports for easy retrieval during audits.
- Developed automated spreadsheets for tracking expenses, improving overall financial oversight processes.
Behavioral Management Sitter
1 Year 10 Months- Monitored patient safety and comfort, ensuring adherence to care protocols.
- Assisted nursing staff with daily patient activities, enhancing operational efficiency.
- Provided emotional support to patients and families, fostering positive relationships.
- Developed strategies to manage challenging behaviors, improving patient interactions and outcomes.
Commercial Cleaner
3 Years 4 Months- Demonstrated adaptability by successfully transitioning between diverse work environments, catering to each client's unique requirements and expectations.
- Enhanced client satisfaction by consistently delivering high-quality cleaning services and promptly addressing concerns.
- Improved overall cleanliness of facilities by diligently adhering to established sanitation standards and protocols.
Education
Master of Arts - Clinical Mental Health Counseling
- 4.0 GPA
- Chi Sigma Iota Counseling Academic and Professional Honor Society (CSI) Member
Master of Arts - Psychology
- NAMI Member
- Forget me Knots Member
- Miracle League Member
Skills
Organizational skills
Multitasking skills
Problem-solving skills
Team collaboration
Active listening
Growth mindset
Timeline
Elementary Teacher, Second and Third Grades
Gates County Public Schools
08.2022 - 06.2025Read More
Elementary Teacher, Kindergarten and First Grade
Elizabeth City Public Schools
08.2020 - 08.2022Read More
Customer Care Coordinator
Outer Banks Blue
08.2019 - 08.2020Read More
Accounting Assistant
Karin H Ventura Accounting
05.2019 - 08.2020Read More
Behavioral Management Sitter
New Hanover Regional Medical Center
07.2017 - 05.2019Read More
Commercial Cleaner
Top Mops Cleaning
01.2016 - 05.2019Read More
University of North Carolina At Pembroke
Master of Arts from Clinical Mental Health Counseling
Read More
University of North Carolina At Wilmington
Master of Arts from Psychology
Read More