Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chelsi Robinson

Houston,TX

Summary

Adept in turning obstacles to communication into learning opportunities, I used my project management and mentoring abilities at Maximus to improve team output and customer satisfaction. My strategy, which combined efficient problem-solving with staff training development, produced significant gains in operational efficiency and course relevance.

Overview

6
6
years of professional experience

Work History

Communications Trainer

Maximus
10.2023 - Current
  • Kept up-to-date with industry trends and best practices in communication training, ensuring relevance and effectiveness of course content delivered.
  • Coached employees one-on-one to address specific communication barriers impacting their job performance or career advancement opportunities.
  • Participated in professional development opportunities to expand knowledge base, staying current on trends and innovations in the field of communication training.
  • Developed customized training materials for diverse audiences, resulting in improved comprehension and retention rates.
  • Mentored junior trainers in delivering impactful workshops through sharing expertise in instructional design techniques and adult learning principles.

Veteran Liaison Officer

Maximus
01.2023 - 10.2023
  • Maintained an open line of communication with clients, ensuring satisfaction and addressing any concerns promptly.
  • Developed strong working relationships with external partners, strengthening collaboration on joint initiatives.
  • Provided guidance to new employees during onboarding process, expediting their integration into the organization.
  • Assessed risks associated with proposed projects or initiatives, offering informed recommendations for mitigation strategies.
  • Facilitated negotiations between internal departments and external partners to reach mutually beneficial agreements.
  • Streamlined processes for increased efficiency by identifying areas of improvement and implementing changes.
  • Increased overall productivity by implementing efficient workflow processes that reduced redundancies within the organization.

Property Consultant

Lynd
02.2022 - 10.2022
  • Assisted clients with property acquisitions, guiding them through the entire process from initial search to closing transactions.
  • Liaised with property owners and management companies, maintaining strong partnerships that facilitated seamless transactions and enhanced client satisfaction.
  • Evaluated success of marketing efforts periodically and adjusted strategies accordingly to optimize results while adhering to budget constraints.
  • Prepared detailed reports that analyzed property features, location, market conditions, and financial data to support decision-making processes for clients.

Texas Works Advisor

Texas Health and Human Service Commission
09.2018 - 10.2021
  • Evaluated program effectiveness and implemented continuous improvement measures, ensuring consistent delivery of high-quality services.
  • Achieved significant improvements in client retention rates by providing ongoing support throughout the entire job search process.
  • Expanded network of partner organizations by establishing collaborative relationships with community resources for additional client support services.
  • Managed a diverse caseload of clients from various backgrounds, effectively addressing unique barriers to employment.

Education

Bachelor of Arts - Business Administration

Lamar University
Beaumont
06.2018

Skills

  • Mentoring abilities
  • Verbal Communication
  • Training delivery
  • Cross-cultural communication
  • Tactfulness
  • Team Leadership
  • Time Management
  • Staff Training and Development
  • Complex Problem-Solving
  • Project Management
  • Documentation And Reporting
  • Maintaining Client Records

Timeline

Communications Trainer

Maximus
10.2023 - Current

Veteran Liaison Officer

Maximus
01.2023 - 10.2023

Property Consultant

Lynd
02.2022 - 10.2022

Texas Works Advisor

Texas Health and Human Service Commission
09.2018 - 10.2021

Bachelor of Arts - Business Administration

Lamar University
Chelsi Robinson