Chelsi Sandifer
Houston,TX
Summary
Diligent customer service specialist brings top skills in customer service, data entry and conflict resolution. Recognized for resolving customer complaints with integrity and professionalism to maintain customer satisfaction and retention. Motivated team player committed to contributing to company success goals.
Overview
10
10
years of professional experience
Work History
Customer Service Representative Remote
CST Technologies
Iowa City , IA
2023.05 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Customer Service Specialist Remote
Vroom Automotive
Houston , Texas
2021.07 - 2023.01
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Made outbound calls to obtain account information.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Maintained quality assurance procedure documentation.
- Monitored completed work and provided feedback to improve team member performance.
- Contributed to business growth by confirming customer satisfaction with service and quality.
- Identified training opportunities to drive increased levels of quality through various projects.
Customer Service Representative
Decision Information Resources
Houston , TX
2019.10 - 2021.05
- Conducted structured interviews and recorded audio using jobcorp software.
- Collected information related to job corp and through conduction of thorough interviews.
- Developed practical and comprehensive lines of questioning to encourage communication with subject of interview.
- Interacted sensitively, effectively, and professionally with individuals from diverse cultural, socioeconomic and educational, sexual, gender and religious orientations and backgrounds.
Front Desk Receptionist
Alltran Financial
Houston , TX
2016.11 - 2019.05
- Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
- Answered and directed incoming calls using multi-line telephone system.
- Maintained all financial records to verify timely clearance of all credit and debit activities.
- Directed and oversaw office personnel activities.
- Processed payments and updated accounts to reflect balance changes.
- Communicated with vendors to place and receive orders, request services and deliver instructions from office management.
- Sorted incoming mail and directed to correct personnel each day.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Prepared packages for shipment by generating packing slips and setting up courier deliveries.
- Received incoming packages and mail, dispersed parcels and shipped outgoing items for team of administration.
- Maintained professional tone at all times, including during peak rush hours.
- Gathered, sorted, distributed and sent mail and packages.
- Maintained policy, procedures, work instructions and projects for quality and continuous improvement agendas.
- Identified quality trends to investigate system flaws, process inefficiencies and training needs.
- Maintained quality assurance procedure documentation.
Customer Service Senior Specialist
CARPHORIA
Houston , TX
2015.01 - 2016.07
- Answered inbound calls, assisted customers with account information also managed title and payoff information on the loan of there vehicle.
- Organized weekly sales reports for the sales department to track product success.
- Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
- Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
- Escalated issues to correct individuals when typical procedures did not achieve resolution.
- Volunteered to handle complaints and issues for manager during busy time periods.
Education
Medical Billing And Coding -
Everest Institute
2010
Skills
- OA Audits
- Multi-line telephone skills
- Call Centers
- Customer relations
- Conflict mediation
- Senior leadership support
- Credit card payment processing
- Problem-solving abilities
- High-energy attitude
- Inbound and Outbound Calling
- Adaptive team player
- Electronic document preparation
- Quality Assurance Controls
- User Support and Troubleshooting
Timeline
Customer Service Representative Remote
CST Technologies
2023.05 - Current
Customer Service Specialist Remote
Vroom Automotive
2021.07 - 2023.01
Customer Service Representative
Decision Information Resources
2019.10 - 2021.05
Front Desk Receptionist
Alltran Financial
2016.11 - 2019.05
Customer Service Senior Specialist
CARPHORIA
2015.01 - 2016.07
Medical Billing And Coding -
Everest Institute
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