Summary
Overview
Work History
References
Timeline
Generic

Chelsi Sizemore

Dade City,Florida

Summary

I am a Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. I Successfully work as part of team to reach personal and business goals. I am Known for successfully handling escalated customer support issues. I am a Personable and dedicated Customer Service Representative with extensive experience in Auto glass industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. I am Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. I am Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. I am a Confident communicator, recognized for consistently receiving excellent customer feedback. I am a Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. I am a Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Motivated medical assistant student seeking internship in front desk, or even back office to gain hands-on experience. Outgoing and friendly with strong drive to succeed. I am currently searching for a place where hard work and dedication is valued.

Thank you ,for your time

Best, Chelsi Sizemore

Overview

4
4
years of professional experience

Work History

CSR

Driven Brands
Zephyrhills, FL
08.2023 - 12.2023
  • Provided customer service support to customers over the phone and by email.
  • Handled customer inquiries and complaints in a timely manner.
  • Identified customer needs and provided appropriate solutions.
  • Processed orders, forms, applications, and requests.
  • Researched required information using available resources.
  • Followed up with customers to ensure their satisfaction.
  • Developed strategies to improve quality of customer service delivery.
  • Performed account maintenance activities such as updating client information in databases.
  • Documented all conversations with customers in CRM software according to company standards.
  • Updated job knowledge by participating in educational opportunities.
  • Participated in team meetings or training sessions when necessary.
  • Collaborated with other teams within the organization to resolve complex issues related to customers' accounts.
  • Adhered to company's established protocols for handling confidential data.
  • Managed multiple tasks simultaneously while providing excellent customer service experience.
  • Generated reports on customer inquiries and complaints for management review.
  • Consulted with customers regarding needs and addressed concerns.
  • Educated customers on special pricing opportunities and company offerings.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Updated Omega system with order specifics and customer details, preferences and billing information.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Consulted with customers to resolve service and billing issues.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Improved customer service wait times to mitigate complaints.
  • Made outbound calls to obtain account information.
  • Mentored new employees on procedures and policies to maximize team performance.

Child Care Professional

Liberty Lighthouse Church Of God
Dade City, FL
01.2020 - 12.2021
  • Assisted in developing and implementing lesson plans to meet the individual needs of each child.
  • Provided a safe, nurturing and stimulating environment for children to learn and grow.
  • Maintained daily records of activities, behaviors, meals and naps.
  • Observed children's behavior and development, communicate information with parents.
  • Organized age-appropriate activities such as games, arts and crafts and outdoor play.
  • Read books aloud to small groups or individual children.
  • Assisted with feeding infants and toddlers during meal times.
  • Worked collaboratively with co-workers to ensure safety of all the children in care.
  • Encouraged positive interactions between children by providing supervision at all times.
  • Monitored children's progress through ongoing assessments of their abilities and interests.
  • Developed positive relationships with families by communicating regularly about their child's development.
  • Engaged in creative play activities that promoted language development, physical activity and problem solving skills.
  • Ensured cleanliness of classroom areas including toys, furniture, materials.
  • Helped develop motor skills through active playtime activities like running, jumping.
  • Collaborated with teachers on special projects such as holiday parties or end-of-year events.
  • Assisted in planning nutritious snacks and meals according to dietary guidelines set forth by state regulations.
  • Participated in parent and teacher conferences to discuss student progress or any other concerns related to childcare services provided.
  • Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
  • Assisted children in development of social, communication and problem-solving skills.
  • Cared for children of various ages and assisted with feeding, dressing and daily activities.
  • Instructed children on good sanitary habits when washing hands, using bathroom or eating.
  • Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
  • Used positive reinforcement and behavior modeling to instill discipline in children.
  • Sanitized toys and tables to maintain clean, safe environment.
  • Secured indoor and outdoor premises to protect children.
  • Planned and implemented engaging activities to encourage creativity and expression.
  • Communicated daily with children's parents or guardians about daily activities, behaviors and related issues.
  • Communicated with parents about daily activities and any concerning behaviors.
  • Guided children through engaging and productive activities to foster fun learning environment.
  • Instilled discipline and maintained order with children by using simple and commanding directives.
  • Organized and planned age-appropriate reading, crafts and music lessons.
  • Developed and implemented lesson plans and activities for children of various ages.
  • Recorded child behavior, food and medication information for supervisors.
  • Observed and monitored children's play activities.
  • Maintained safe play environment.
  • Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
  • Taught children how to complete basic crafts such as paintings, drawings and decorations.
  • Instructed children in eating, resting and restroom habits.
  • Communicated with parents or guardians about daily activities, behaviors and upcoming events.
  • Dressed children and changed diapers.
  • Communicated with children's parents or guardians about daily activities, behaviors and related issues.
  • Organized and stored toys and materials to maintain order in activity areas.
  • Maintained organized and clean classroom and play areas.
  • Encouraged positive behaviors, including patience with teachers and fellow kids.
  • Provided nurturing and appropriate environment for children ranging in age from 0 to 3.
  • Sanitized toys and play equipment.
  • Identified signs of emotional or developmental problems in children to alert parents or guardians.
  • Updated detailed records for each child with information such as daily observations, meals served and medications administered.
  • Cared for children in institutional settings.
  • Kept records of daily observations and information about activities, meals served and medications administered.

Server

Sonnys Real Pit BBQ
Zephyrhills, FL
01.2021 - 08.2021
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Prepared drinks according to standard recipes.
  • Took orders from customers accurately and in a timely manner.
  • Checked food before serving it to customers.
  • Delivered food orders promptly and courteously.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Followed health safety guidelines when preparing and serving food products.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Conducted regular inventory checks to maintain adequate levels of necessary supplies.
  • Stayed informed about daily specials, new menu items, promotions.
  • Provided exceptional service to high volume of daily customers.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Trained new employees on restaurant procedures and plating techniques.
  • Addressed complaints to kitchen staff and served replacement items.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Presented menus to patrons to answer questions about offered items and make suitable recommendations.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Recorded meal selections and transactions in microsystem to deliver prompt service.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Served food and beverages to patrons and confirmed complete orders.
  • Trained new employees to perform duties.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Stocked service areas with supplies during slow periods.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Prepared checks, itemizing total meal costs and taxes.
  • Set up tables in between patrons to reduce wait times.
  • Assisted in preparing salads, appetizers and desserts to speed up food service.

References

References available upon request.

Timeline

CSR

Driven Brands
08.2023 - 12.2023

Server

Sonnys Real Pit BBQ
01.2021 - 08.2021

Child Care Professional

Liberty Lighthouse Church Of God
01.2020 - 12.2021

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Chelsi Sizemore