Chelsi Villa
Arleta,CA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
10
10
years of professional experience
Work History
Patient Communication Representative
UCLA Health
04.2018 - Current
- Initial point of contact guiding callers to the appropriate clinic/service.
- Enhanced patient satisfaction by effectively managing inbound and outbound calls, addressing inquiries, and providing information.
- High level of customer service, sense of urgency, reliability, data entry, active listening and proper phone etiquette.
- Handled high volumes of incoming calls calmly under pressure while maintaining clear focus on delivering outstanding service levels at all times.
- Assisted patients with insurance verification and billing inquiries, ensuring accurate processing and timely resolution.
- Maintained patient confidentiality by adhering to HIPAA regulations and safeguarding sensitive medical information.
Administrative Assistant III
UCLA Health
10.2020 - 05.2022
- Built and maintained excellent patient relationships through timely response to inquiries and going above and beyond to accommodate sensitive requests.
- Answered multi-line phone system, routing calls, delivering messages to physician/staff and greeting visitors.
- Optimized calendar management for physician's by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Utilizing electronic medical record system to communicate patient care.
- Completing insurance verification, facilitating communication with referring physicians and processing referrals.
- Daily use of Microsoft word, Excel, and Outlook for communication.
- General knowledge of medical terminology in order to interpret urgency.
Member Services Representative
Sam's Club Wholesale
09.2015 - 03.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Collaborated with team members to ensure seamless operations during peak hours or staff shortages.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Educated and engaged customers with new products and services.
- Assisted members with account management, including updating personal information.
Human Resource Office Assistant
Sears
07.2014 - 09.2015
- Managed office supply inventory, ensuring cost-effective purchasing decisions were made while maintaining adequate stock levels for daily operations.
- Improved record-keeping accuracy by regularly auditing employee files and updating information as necessary.
- Facilitated smooth payroll processing, accurately inputting data and ensuring timely completion of pay cycles.
- Maintained compliance with labor laws, updating policies and procedures as needed to reflect current regulations.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Organized new employee orientation schedules for new hires.
Education
High School Diploma -
Birmingham Charter High School
Lake Balboa, CA2014
Skills
- Problem-Solving
- Detail Oriented
- Excellent Communication
- Adaptability and Flexibility
Languages
Spanish
Native or Bilingual
Timeline
Administrative Assistant III
UCLA Health
10.2020 - 05.2022
Patient Communication Representative
UCLA Health
04.2018 - Current
Member Services Representative
Sam's Club Wholesale
09.2015 - 03.2018
Human Resource Office Assistant
Sears
07.2014 - 09.2015
High School Diploma -
Birmingham Charter High School
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