Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy and a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hi, I’m
Chelsia Galvez
Naples,FL
Summary
Overview
5
years of professional experience
2
Languages
Work History
Card Room Tech LLC
Designated Player
2022.11 - 2023.07 (8 months)
Job overview
- Continuously updated knowledge on various card games, staying current on industry trends and best practices.
- Monitored players behavior, taking appropriate action against rule violations.
- Maintained a professional gaming atmosphere for players, ensuring all rules were followed.
- Provided prompt, accurate and courteous service to players.
- Made accurate and clear chip transactions.
Petsense by Tractor Supply
Lead Keyholder/Interim Store Manager
2020.09 - 2022.11 (2 years & 2 months)
Job overview
- Managed store personnel by delegating tasks and supervising daily operations.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Cross-trained existing employees to maximize team agility and performance.
Naples Medical Center
Transporter
2018.09 - 2019.03 (6 months)
Job overview
- Maintained cleanliness of transport equipment to minimize infection risk for patients and staff.
- Transferring calls, mailroom, documentation, or assisting patients from room to room
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
- Warmly greeted patients and visitors and made each feel welcome.
- Transported patients to testing and treatment units, operating rooms and other areas using wheelchairs.
- Enhanced customer satisfaction by efficiently handling incoming calls and addressing inquiries.
Education
Gulf Coast High School Naples, FL
High School Diploma
06.2016
University Overview
- Participated in Philadelphia for the Dunkin Donuts Thanksgiving Parade (2013)
- Band (4 years), swim team of Gulf Coast
Skills
- Fluent in Spanish (speaking, writing, and reading)
- Leadership
- Customer service (+5 yrs)
- Communication
- Creative
- Team Leadership
- Time Management
Personal Information
Personal Information
Date of Birth: 02/04/1998Timeline
Designated Player
Card Room Tech LLC
2022.11 - 2023.07 (8 months)
Lead Keyholder/Interim Store Manager
Petsense by Tractor Supply
2020.09 - 2022.11 (2 years & 2 months)
Transporter
Naples Medical Center
2018.09 - 2019.03 (6 months)
Gulf Coast High School
High School Diploma
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