Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chelsia Small

Newport,NC

Summary

Proven ability to efficiently manage stocking shelves, and organizing inventory of products. Detail-oriented team player with strong organizational skills. Four years of deli experience, two years assistant manager experience, and 11 years of customer service experience. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience

Work History

Overnight Team Lead

Lowes Foods
09.2023 - Current
  • Managed to help bring shrink down 20% by checking dates.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Provided excellent guest service, helping them find everything they needed promptly, before closing.
  • Sweep, mop, and buffer sales floors in all departments.
  • Clean back stock room up, making sure everything is clean for opening.
  • Tagged and prepared new merchandise for retail sales.
  • Provided exceptional services and pleasant shopping experiences to retail customers.

Deli Host

Food Lion
07.2022 - 12.2023
  • Tagged and prepared new merchandise for retail sales.
  • Cultivated warm relationships with regular customers.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Answered customers' questions, recommended items, and recorded order information.
  • Inspected dishes and utensils for cleanliness.
  • Increased sales significantly by upselling higher-end products to customers.

Deli Host

Lowes Foods
12.2022 - 09.2023
  • Loaded and unloaded trucks
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Assisted managers with quickly resolving service- and food-related issues.
  • Relayed guest comments or suggestions to store manager on duty for further action.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Completed daily side work and opening and closing duties without fail.

Deli Host

Walmart
01.2022 - 07.2022
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Assisted managers with quickly resolving service- and food-related issues.
  • Relayed guest comments or suggestions to manager on duty for further action.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Completed daily side work and opening and closing duties without fail.
  • Minimized customer service complaints by expertly managing customer expectations during busy periods.
  • Promoted business loyalty by fostering positive customer relationships.

Assistant Manager Deli/Bakery Clerk

Lowes Foods
02.2020 - 07.2021
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Created employee schedules to align coverage with forecasted demands.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Reviewed sales and gross profit report to assess company efficiency.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Developed strategy to increase sales and drive profits.
  • Defined clear targets and objectives and communicated to other team members.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Checked expiration dates and rotated products to verify freshness and avoid spoilage.
  • Used utensils and equipment to portion, wrap and display bakery items.
  • Recommended new bakery items to customers based on taste preferences, building rapport and boosting sales.
  • Measured and mixed ingredients accurately to assist in baking process.
  • Maintained tidy and organized work area to comply with cleanliness standards.

Sandwich Artist

Lowes Foods
06.2019 - 02.2020
  • Greeted guests, promoted specials, and took orders.
  • Trained team members to prepare sandwiches and other items according to instructions.
  • Assisted customers in choosing menu items by providing food complementing information.
  • Operated manual and electric appliances to peel, slice, and trim food.
  • Executed sandwich artistry duties with very low occurrence of errors.
  • Shared information with customers about menu items, preparation methods, and ingredients.
  • Restocked and rotated stock in display case to mitigate stock loss.
  • Prepared and served hot and cold sandwiches based on customer preferences.
  • Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
  • Monitored inventory and requisitioned low-stock items.
  • Prepared and presented food in compliance with health and safety guidelines.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Filled out daily shift log to record amount of food prepared, used and leftover.
  • Prepared salads, soups and sandwiches for customers.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Prepared recipe ingredients by washing, peeling, cutting, and measuring.

Inspector

Hampton Inn By Hilton
01.2018 - 01.2019
  • Improved quality assurance procedures to minimize errors and increase effectiveness of inspections.
  • Identified repair and upgrade requirements needed to meet safety and quality standards.
  • Followed standard operating procedures for inspections and tests.
  • Ran laundry to and from rooms, dirty and clean.
  • Made sure each room was clean to health code standards.
  • Made sure the lobby and breakfast area were clean and ready for new guests.
  • Made sure all supplies were full and ordered what was needed for the coming week.

House Keeping

GT Painting
05.2016 - 01.2018
  • Taught routine housekeeping skills, meal preparation, dressing, and personal hygiene.
  • Kept facility inspection-ready at all times through proactive housekeeping and close monitoring of daily operations.
  • Verified proper posting and good condition of sanitation and housekeeping signage as indicated by company policy, industry standards, and regulatory requirements.
  • Managed housekeeping, supplies, and operational reporting for college housing.
  • Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.
  • Maintained high standards of housekeeping with help from contracted maintenance personnel and associates.
  • Maintained exam rooms by monitoring and replenishing supplies and performing routine housekeeping.
  • Performed laundry, grocery shopping, and other light housekeeping duties as instructed by client.
  • Contacted housekeeping staff when guests vacated rooms for upkeep or cleaning.
  • Performed general housekeeping duties by washing tables and chairs, putting away chairs, and properly placing toys in cubbies.
  • Collaborated with front-of-house and housekeeping departments to facilitate smooth hotel operations.
  • Helped keep warehouse work environment safe, organized, and neat.
  • Monitored inventory paperwork and ordered supplies, keeping warehouse fully stocked during high-volume periods.5+-0+6
  • Monitored inventory paperwork and ordered supplies, keeping warehouse fully stocked during high-volume periods.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Trained and assisted individuals with routine housekeeping tasks, meal preparation, dressing and personal hygiene.
  • Complied with OSHA, EPA and Flex Energy housekeeping and safety rules to perform job requirements.
  • Performed housekeeping functions to maintain compliant, audit-ready operations.

Pretzel Maker

Pretzel Twister
11.2015 - 05.2016
  • Prepared quality products while maintaining proper food safety practices, portion control, and presentation within service goal times.
  • Maintained clean, organized workspace according to operational standards.
  • Monitored inventory and notified management of deficiencies or shortages.
  • Handled cash and processed payments, sorting bills, and maintaining records of transactions.
  • Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
  • Consistently provided friendly service to promote better customer engagement.
  • Communicated stand offerings and answered guest questions regarding orders.
  • Responded to customer complaints to help resolve issues.
  • Cooked and packaged large batches of food prepared to order or kept hot until needed.
  • Loaded perishable items into climate-controlled coolers to prevent food spoilage.
  • Maintained high standards of customer service in high-volume, fast-paced operations.
  • Used cash register to tender change and process cash and credit card payments.
  • Reconciled receipt totals with cash and credit payments to address shortages with staff members.
  • Maintained clean and tidy service area by scrubbing and polishing counters, steaming tables and cleaning glasses and dishes.
  • Prepped food items for later use to save staff time during busy hours.

Receptionist

Strategic Marketing Solutions
07.2014 - 11.2015
  • Resolved customer problems and complaints.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Answered central telephone system and directed calls accordingly.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Maintained confidentiality of information regarding clients and company.
  • Corresponded with clients through email, telephone, or postal mail.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Responded to inquiries from callers seeking information.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Compiled information from files and research to satisfy information requests.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.

Caregiver

Mill Creek
03.2013 - 03.2014
  • Assisted patients with self-administered medications.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Guided patients to restroom to support bladder and bowel relief requirements.
  • Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Replaced bandages, dressings and binders to care for wounds and encourage healing.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Assisted with daily living activities, running errands, and household chores.

Education

Bachelor of Animal Health And Behavior - Animal Science

Unity College
Unity, ME
10.2026

Skills

  • Customer Service
  • Hiring and training
  • Human Resources
  • Service Quality
  • Quality Inspections
  • Cleaning and sanitizing
  • Verbal and written communication
  • Understanding Customer Needs
  • Planning and Coordination
  • Relationship Building
  • Problem-Solving
  • Written and Verbal Communication
  • Teamwork and Collaboration
  • Self-Motivated
  • Quality Assurance
  • Calm Under Pressure

Timeline

Overnight Team Lead

Lowes Foods
09.2023 - Current

Deli Host

Lowes Foods
12.2022 - 09.2023

Deli Host

Food Lion
07.2022 - 12.2023

Deli Host

Walmart
01.2022 - 07.2022

Assistant Manager Deli/Bakery Clerk

Lowes Foods
02.2020 - 07.2021

Sandwich Artist

Lowes Foods
06.2019 - 02.2020

Inspector

Hampton Inn By Hilton
01.2018 - 01.2019

House Keeping

GT Painting
05.2016 - 01.2018

Pretzel Maker

Pretzel Twister
11.2015 - 05.2016

Receptionist

Strategic Marketing Solutions
07.2014 - 11.2015

Caregiver

Mill Creek
03.2013 - 03.2014

Bachelor of Animal Health And Behavior - Animal Science

Unity College

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Chelsia Small