Chelsie Lambright
Northport,MI
Summary
Successful at excelling in fast-paced, competitive banking environments. Good sales and customer service abilities paired with in-depth knowledge of bank products and services. Skilled at helping customers and business accounts to meet financial needs by developing customized product and service solutions. Great skills building in relationships and understanding customer needs. Well-versed in solving routine and complex financial problems. Good communication, multitasking and conflict resolution skills.
Overview
6
6
years of professional experience
Work History
Customer Experience Banker
Huntington National Bank
05.2022 - Current
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
- Educated customers on features and benefits of banking products and services.
- Increased client satisfaction by providing tailored financial advice and personalized banking solutions.
- Boosted employee morale through recognition initiatives, leading to increased productivity levels across the team.
- Observed, coached and developed bankers in support of reaching performance objectives.
- Represented bank to community through good customer relations.
- I was the captain of our team for the March Madness Campaign for lending and ended up in a close 3rd place out of 8.
- I am also the Branch Experience Champion for my branch which includes dealing with services scores and digital scores. I help to look at what needs improvement and I help my colleagues with specific needs and training.
Apparel Team Lead
Walmart
10.2021 - 05.2022
- Provided superior customer service leadership by greeting and assisting customers.
- Followed company work processes to receive, open and unpack boxes, cartons and totes, stock merchandise, restock and rotate merchandise on shelves and build merchandise displays.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Conducted regular performance evaluations for team members to identify areas of improvement and establish clear goals for advancement.
- Enhanced overall store appearance by maintaining clean, organized displays and ensuring merchandise was properly stocked.
- Analyzed sales reports to identify trends, adjusting merchandise presentation strategies as needed to maximize revenue potential.
- Coordinated seasonal floor sets to ensure timely transitions between collections while minimizing disruption to the shopping experience.
Personal Shopper
Walmart
09.2020 - 10.2021
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
- Loaded and unloaded orders at customer's homes or locations.
- Mentored new Personal Shoppers by sharing industry knowledge and best practices, fostering a supportive team atmosphere that encouraged professional growth.
- Cultivated strong relationships with clients through consistent communication and timely follow-ups, resulting in repeat business.
- Increased sales revenue by carefully selecting high-quality products tailored to the unique needs of each client.
Resolution Specialist
Walmart
04.2019 - 07.2020
- Followed all company policies and procedures to deliver quality work.
- Developed strong client relationships through consistent communication and attentive service.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Developed rapport with clients through empathetic listening skills, creating positive experiences even during difficult conversations.
- Maintained detailed records of all interactions and resolutions for future reference and analysis purposes, improving overall efficiency in handling similar cases down the road.
- Implemented effective communication skills to deescalate high-tension situations, fostering positive relationships between customers and the company.
Personal Shopper
Walmart
01.2018 - 04.2019
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
- Loaded and unloaded orders at customer's homes or locations.
- Mentored new Personal Shoppers by sharing industry knowledge and best practices, fostering a supportive team atmosphere that encouraged professional growth.
- Cultivated strong relationships with clients through consistent communication and timely follow-ups, resulting in repeat business.
- Increased sales revenue by carefully selecting high-quality products tailored to the unique needs of each client.
Education
High School Diploma -
Northport Public School
Northport, MIBachelor of Science - Global Supply Chain Management
DeVry University
Villa Park, IL08.2020
Associate of Applied Science - Early Childhood Education
Northwestern Michigan College
Traverse City, MI05.2017
Skills
- Customer Service
- Creative Thinking
- Team Leadership
- Verbal and written communication
- Team Building Leadership
- Relationship building and management
- Risk Management
Timeline
Customer Experience Banker
Huntington National Bank
05.2022 - Current
Apparel Team Lead
Walmart
10.2021 - 05.2022
Personal Shopper
Walmart
09.2020 - 10.2021
Resolution Specialist
Walmart
04.2019 - 07.2020
Personal Shopper
Walmart
01.2018 - 04.2019
High School Diploma -
Northport Public School
Bachelor of Science - Global Supply Chain Management
DeVry University
Associate of Applied Science - Early Childhood Education
Northwestern Michigan College
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