Chelsie Blue
6233 Tish Rd.
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
12
12
years of professional experience
Work History
Workforce Analyst
Primo Brands
10.2019 - Current
- Produced and updated documents, reports, and tracking spreadsheets using Microsoft Excel, Verint, and Five9.
- Set and adjusted to schedules to maintain optimal coverage and service levels.
- Managed overtime, shift swaps, breaks and PTO requests.
- Worked with management to develop strategic and tactical plans to meet different requirements.
- Ensured compliance with labor laws, staying updated on changes in regulations and adjusting policies accordingly.
- Facilitated smooth organizational change through effective communication strategies during restructuring efforts or mergersacquisitions.
- Maintained accurate records of headcount changes over time, providing valuable trend data for future planning purposes.
- Collaborated cross-functionally to identify staffing needs, ensuring optimal resource allocation across departments.
Email Support- Task
Primo Brands
11.2016 - 10.2019
- Worked effectively in fast-paced environment.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Customer Service Representative
Primo Brands
10.2015 - 11.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Assistant Manager
Zaxby’s
04.2013 - 10.2015
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
High School Diploma -
Summerlin Military Academy
Skills
- Data collection & research
- Microsoft Excel
- Data analysis
- Attention to detail
- Excellent communication
- Microsoft office
- Analytical thinking
- Workforce management
- Resolving issues
- Analyzing patterns
Timeline
Workforce Analyst
Primo Brands
10.2019 - Current
Email Support- Task
Primo Brands
11.2016 - 10.2019
Customer Service Representative
Primo Brands
10.2015 - 11.2016
Assistant Manager
Zaxby’s
04.2013 - 10.2015
High School Diploma -
Summerlin Military Academy
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