Chelsie Boyce
Lutz
Summary
Versatile Bar Manager adept at overcoming challenges and streamlining operations. Transforms deficient operations into successful enterprises. Motivational leader and problem solver. Reliable individual proudly offering [Number] years of experience fostering repeat customers through consistent, professional service. Skilled in designing profitable drink menus, handling cash sales and managing bar inventory. Dedicated to creating inviting environment for both guests and staff. Reliable [Job Title] with independent approach to handling high-volume customer loads. Well-versed in assisting wait staff with drinks and food orders. Excellent relationship-builder and multitasker always ready to support team needs. Service-driven Head Bartender drawing from broad knowledge of cocktails, craft beers and ciders to provide targeted, customer-oriented service. Detailed inventory manager, coordinating product stocking and shipments. Team-oriented leader with clear communication and collaborative approach to workplace administration. Capable restaurant employee knowledgeable about bar operations practices and bringing natural leadership and top-notch planning abilities. Focused on profit maximization through improved cost controls and strategic promotions. Talents include building strong teams and training employees in customer service and sales.
Overview
10
10
years of professional experience
Work History
Patient Satisfaction Specialist
Patient First
10.2023 - 08.2024
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Enhanced customer satisfaction with timely and accurate issue resolution.
- Increased efficiency by automating routine tasks with software solutions.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
- Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
- Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided administrative support to medical staff, assisting with various clerical tasks as needed.
- Assisted with insurance verification tasks, expediting the billing process for both patients and providers.
- Improved office efficiency by organizing and maintaining accurate patient files and records.
- Provided vital support during peak hours by efficiently handling walk-ins, check-ins, and appointment scheduling duties.
- Facilitated smooth office operations by managing multi-line phone systems and directing calls to appropriate staff members.
Assistant Bar Manager
Stonewater Bar And Grille
06.2022 - 10.2022
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Recruited, hired and trained staff on bar practices, customer service standards and productivity strategies, providing [Number]% improvement over prior onboarding process.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Consulted with managers to organize special events and promotions.
- Capitalized on opportunities to advance operations and mixology knowledge, enhancing customer service with refined and current expertise.
- Implemented quality control initiatives while creating house-made cocktails, juice and preparations to reduce downtime and increase revenue.
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
Front Desk Receptionist
Gateway Wellness Center
03.2022 - 09.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Transcribed phone messages and relayed to appropriate personnel.
- Used internal software to process reservations, check-ins and check-outs.
- Collected room deposits, fees and payments.
- Monitored office supplies by checking inventory and placing orders.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Kept accounts in balance and ran daily reports to verify totals.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Entered customer data into room system and updated information whenever patrons changed rooms.
Loan Processor
PennyMac Loan Services
01.2021 - 08.2021
- Reviewed loan files for completeness, identified missing documentation and generated condition lists for applicants.
- Prepared documents for underwriting by verifying client income, credit reports and other information.
- Worked with customers in person and via telephone to answer questions, process transactions and resolve issues.
- Processed loans within various departments to achieve timely, accurate and fair proceedings.
- Set up and completed loan submission packages.
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Interviewed clients regarding loan needs and financial histories and conveyed information regarding application processes.
- Upheld complete confidentiality of all submitted information according to release guidelines.
- Looked over and approved various types of loans.
- Coordinated closing process with attorneys, title companies and government clerks.
Bartender Shift Manager
Ukulele Brand's
01.2015 - 01.2021
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Supervised and trained staff on preparing and delivering drinks, handling food and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Trained [Number] new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
Education
BBA -
Virginia Commonwealth University
Richmond, VA01.2012
Skills
- Vendor Relations
- Employee Performance Evaluations
- Staff Training
- Aloha POS
- Budget Development
- Performance Improvement
- Staff Scheduling
- Staffing and Sales Reporting
- Team Leadership
- Cocktail Knowledge
- Proper Storage Procedures
- Performance Monitoring
- Safe Work Practices
- Menu Pricing and Writing
- Guest Satisfaction
Timeline
Patient Satisfaction Specialist
Patient First
10.2023 - 08.2024
Assistant Bar Manager
Stonewater Bar And Grille
06.2022 - 10.2022
Front Desk Receptionist
Gateway Wellness Center
03.2022 - 09.2022
Loan Processor
PennyMac Loan Services
01.2021 - 08.2021
Bartender Shift Manager
Ukulele Brand's
01.2015 - 01.2021
BBA -
Virginia Commonwealth University
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