Chelsie Braswell
Macclenny,Florida
Summary
Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance,support and assistance. Strong communication and management skills and committed to inspiring community service. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Clinical Operations Manager
Florida Department of Health
06.2023 - Current
- Created a safe work environment by enforcing workplace safety policies and conducting regular risk assessments.
- Established effective communication channels between departments, fostering a collaborative work environment.
- Ensured regulatory compliance with timely audits, thorough documentation, and prompt corrective actions.
- Oversaw daily operations of the clinic, including staff scheduling, patient flow management, and facility maintenance.
- Enhanced staff productivity through effective training programs and performance management strategies.
- Spearheaded process improvement initiatives that resulted in increased efficiency and improved patient care quality.
- Championed continuous learning opportunities for staff through workshops or seminars resulting in higher competency levels among employees.
- Improved patient satisfaction by streamlining clinical operations and implementing efficient processes.
- Evaluated and analyzed patient feedback to identify gaps in service delivery, implementing effective solutions that led to increased satisfaction rates.
- Conducted performance evaluations for staff members, identifying strengths as well as areas for growth and improvement opportunities.
- Developed key performance indicators to monitor departmental progress and identify areas for improvement.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
- Regularly evaluated employee performance and provided feedback.
- Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
- Identified opportunities to improve clinical practices, devised strategies and implemented plans to increase patient care standards and enhance operational procedures.
- Oversaw overall operation of nursing services and patient care.
- Worked with nurse manager to develop nursing staff through education, evaluation, performance management, and competency improvement.
- Implemented new policies and educated staff on changes.
- Handled job duties for staff members which were unavailable or out of office.
- Monitored all phone calls and scheduled appointments.
- Selected, promoted and terminated staff members.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Developed policies and procedures for effective pharmacy management.
- Recruited trained, and mentored new employees, fostering their professional development within the organization.
- Reduced operational expenses by optimizing resource allocation and managing budgets prudently.
Case Coordinator/ Community Outreach
Florida Department of Health
12.2022 - 06.2023
- Coordinated multiple facets of process without sacrificing performance.
- Checked quality of case activities against established standards.
- Assisted individuals and families in setting up services.
- Maintained current knowledge of applicable procedures and compliance requirements to optimize effectiveness.
- Documented each patients' activity in program- specific databases.
- Completed various administrative tasks such as making phone calls, answering emails, and inputting data into systems.
- Conducted outreach activities to engage local stakeholders in programs.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Implemented strategies to increase public awareness of social and community service programs.
- Advocated for social and community service programs to increase awareness and funding.
- Checked quality of case activities against established standards.
- Managed over 50 assigned cases and projects in 2023.
- Partnered with local organizations to expand access to social and community services.
Advanced Medical Support Assistant
Department of Veterans Affairs
11.2021 - 01.2023
- Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
- Provided backup support to office staff by completing billing and filing tasks, answering phones and scheduling appointments.
- Verified and updated clinical records.
- Built positive rapport with patients to make patients feel comfortable during uncomfortable procedures.
- Organized patient records to research records, extract medical information and review records for completeness and accuracy.
- Interviewed patients to verify and update clinical and demographic records.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Verified patient insurance coverage and collected required co-payments.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Performed medical records management, including filing, organizing and scanning documents.
- Performed scheduled patient safety checks and documented results to establish patients.
- well-being.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
- Applied de-escalation and limit-setting.
Patient Service Representative
Nemours
03.2019 - 03.2021
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
- Assisted patients in filling out check-in and payment paperwork.
- Used EPIC to schedule appointments.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Developed and implemented customer service policies and procedures.
- Entered patient demographic and insurance data into electronic medical record system.
- Managed patient registration process, confirming data accuracy and completeness.
- Handled customer service inquiries in person, via telephone and through email.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Built and maintained positive working relationships with patients and staff.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
Education
Master of Arts - Public Health
Chamberlain University
Downers Grove, IL02.2025
Bachelor of Science - Human Services
Florida State College At Jacksonville
Jacksonville, FL12.2023
High School Diploma -
Clay High School
Green Cove Springs, FL06.2012
Skills
- Site monitoring
- Protocol development
- Document Management
- Medical Billing
- Medical practice management
- Effective Communication
- Procedure Implementation
- Patient service
- Clinical Leadership
- Training and mentoring
- Staff Development
- Strategic Planning
- Clinical education
Timeline
Clinical Operations Manager
Florida Department of Health
06.2023 - Current
Case Coordinator/ Community Outreach
Florida Department of Health
12.2022 - 06.2023
Advanced Medical Support Assistant
Department of Veterans Affairs
11.2021 - 01.2023
Patient Service Representative
Nemours
03.2019 - 03.2021
Master of Arts - Public Health
Chamberlain University
Bachelor of Science - Human Services
Florida State College At Jacksonville
High School Diploma -
Clay High School
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