CHELSIE CHANEY
Casselberry,FL
Summary
Knowledgeable Business and Risk Analyst equipped with strategic planning and program leadership abilities honed in Insurance and Property industry environments. Establishes strong and successful policies to mitigate risk at each level and establish clear procedures for assessments, prevention and containment. Familiar with regulatory requirements to maintain strict controls.
Overview
14
14
years of professional experience
Work History
Business Analyst
Sunshine Health Centene
02.2022 - Current
- Maintained latest documentation, validated codes and tracked invoices to keep accounts and records current.
- Analyzed business to evaluate factors driving results and summarized into presentations.
- Assisted with minimizing risk exposure by reviewing claim validity and viability against coverage standards.
- Reviewed contract agreements to identify potential risks and ideal mitigation strategies.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Verified certificates of insurance for accuracy and conformance with internal risk management policies.
Senior Customer Service Agent
OptumRx, United Health Group
04.2017 - 01.2020
- Informed customers of product, price and policy changes to educate on issues and resolve concerns.
- Handled inquiries and complaints with professionalism to restore satisfaction.
- Maintained up-to-date knowledge of product and service changes.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Executed customer service policies and procedures to meet organizational and industry standards.
- Resolved customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Leasing Agent
Fountain Place Apartments
03.2010 - 01.2020
- Verified tenant incomes and other information before accepting lease applications.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Managed lease contract agreements and renewals
- Performed background, reference and credit checks as part of screening process of prospective tenants
- Informed renters of different property insurance programs.
Education
Associate of Science - Diagnostic Medical Sonography
VALENCIA COLLEGE
Orlando, FL2021
Skills
- Risk Mitigation
- Data Analysis
- Project Management
- Problem resolution
- Staff education and training
- Data Interpretation
- Administrative support
- Customer Service
- Complaint Investigations
- Claim Reviews
Accomplishments
- Collaborated with 30+ agents/supervisors fixing an internal error in the company after hours which led to receiving an award
- Consistently received positive feedback and created repeat business by developing relationships which led to several awards
- Professionally processed 65+ calls per day, providing information and service to ensure customer satisfaction
- Maintained a 98% satisfaction rating over a 24-month period
Timeline
Business Analyst
Sunshine Health Centene
02.2022 - Current
Senior Customer Service Agent
OptumRx, United Health Group
04.2017 - 01.2020
Leasing Agent
Fountain Place Apartments
03.2010 - 01.2020
Associate of Science - Diagnostic Medical Sonography
VALENCIA COLLEGE
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