Overview
Work History
Skills
Summary
Education
Work Availability
Timeline
Generic

Chelsie Cole

North Haven,CT

Overview

8
8
years of professional experience
1
1
year of post-secondary education

Work History

Clinical Secretary

Smilow Cancer Hospital
North Haven, US
09.2024 - Current
  • Ordered medical supplies as requested by clinical staff members.
  • Entered patient data into electronic medical records system accurately and efficiently.
  • Scanned documents into EMR systems when necessary.
  • Monitored daily operations in the reception area ensuring smooth workflow during peak times.
  • Answered phone calls to provide assistance, information, and medical personnel access.
  • EPIC
  • Scheduled appointments for patients and answered inquiries about office hours and services.
  • Greeted visitors, determined nature of business, and directed them to the proper destination.
  • Maintained a filing system for patient charts by organizing all paper documents according to established procedures.
  • Maintained confidentiality of patient information in accordance with HIPAA guidelines.
  • Performed general clerical duties such as photocopying and faxing, as needed.
  • Provided administrative support to physicians, nurses and other medical staff.
  • Answered telephones and directed calls to appropriate personnel.
  • Coordinated referrals between primary care physician offices and specialists or hospitals.

Customer Service Representative (CSR)

ACD Direct
Hartford, US
02.2021 - Current
  • Implemented innovative methods for streamlining the customer service process.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Provided accurate information about products and services to customers.
  • Answered customer inquiries via phone, email, and chat.
  • Maintained a high level of professionalism when dealing with difficult customers.

Unit Secretary

Gaylord Hospital
Wallingford, US
08.2024 - 09.2024
  • Compiled reports on daily activities for review by supervisor.
  • Provided clerical support including filing, faxing, photocopying and data entry of patient information into electronic health record systems.
  • Attended regular meetings with department heads to discuss any changes in procedures or policies affecting unit operations.
  • Responded to requests from internal staff regarding patient information in accordance with HIPAA regulations.
  • Processed physician orders ensuring accuracy of documentation prior to submission for approval.
  • Maintained patient records, medical histories, test results and other pertinent information in the hospital's computer system.
  • Managed multiple projects simultaneously while meeting deadlines consistently.
  • Conducted follow-up phone calls to discharged patients regarding their care after leaving the hospital.
  • Answered telephone calls promptly and directed them to appropriate personnel or departments.
  • Managed the front desk area ensuring neatness at all times.
  • Collected discharge summaries from nurses or physicians before release of patients from the facility.
  • Assisted with admitting processes including completing forms, obtaining signatures and verifying insurance coverage.
  • Greeted visitors and patients in a courteous and friendly manner.

Medical Receptionist

Millennium Park Medical
Greenwood Village, US
10.2023 - 04.2024
  • Answered phones promptly and directed calls appropriately.
  • Assisted with filing of medical records and documents, maintaining accurate electronic files.
  • Greeted and checked in patients, updating patient information in computer system.
  • Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
  • Scheduled patient appointments, verifying accuracy of appointment times with providers.
  • Verified insurance coverage for appointments and collected co-payments as required.
  • Prepared charts for new patients, ensuring all necessary forms were completed correctly.
  • Maintained confidentiality of patient information according to HIPAA regulations.
  • Performed data entry tasks related to billing and collections procedures.
  • Maintained supply inventory for office area, ordering items as needed and stocking shelves.
  • Ordered office supplies as needed to maintain inventory levels.
  • Processed referrals for specialist care when requested by physicians or patients.
  • Informed patients of financial responsibilities prior to rendering services.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.

Medical Assistant

Advanced Regenerative Health
Centennial, US
04.2023 - 07.2023
  • Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
  • Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
  • Provided assistance to medical staff in performing minor surgical procedures.
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Administered injections, medications and treatments as directed by the physician.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Organized patient charts before each day's clinic sessions began.
  • Filed insurance claims forms in accordance with applicable regulations.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Inspected equipment to ensure proper working order prior to use on patients.
  • Documented notes during patient visits.
  • Incorporated outside records into charts and EHR.

Medical Administrative Assistant/Medical Assistant

Colorado Rehabilitation and Occupational Medicine
Aurora, US
12.2022 - 04.2023
  • Performed data entry tasks including transcribing dictation of medical reports into electronic health records system.
  • Retrieved lab results from outside laboratories and entered them into EHR systems.
  • Greeted patients, verified insurance coverage and collected copayments.
  • Entered patient demographic information into the Electronic Health Records system.
  • Answered phones, scheduled appointments, and provided general information to callers.
  • Provided administrative support to clinical staff as needed.
  • Scanned documents into EHR systems according to established protocols.
  • Collected, labeled and stored laboratory specimens properly prior to testing.
  • Vital signs
  • Provided assistance to medical staff in performing minor surgical procedures.
  • Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.

Front Office Manager/coordinator

Presken Family Care
Centennial, US
06.2019 - 05.2020
  • Performed administrative duties such as filing documents, answering phones.
  • Managed inventory levels for supplies used at the front desk such as stationary items, key cards.
  • Resolved conflicts between customers or staff members professionally.
  • Provided leadership to ensure that all Front Office team members are delivering excellent customer service.
  • Resolved customer complaints promptly and efficiently while maintaining a professional demeanor at all times.
  • Developed and implemented strategies to maximize guest satisfaction and optimize operational efficiency.
  • Maintained accurate records of financial transactions such as cashiering activities, credit card charges.
  • Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
  • Monitored office inventory to maintain supply levels.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.

Front Desk Receptionist

Cherry Creek Endocrine
Denver, US
07.2018 - 05.2019
  • Greeted customers warmly and made them feel welcome.
  • Responded to customer inquiries via phone, email, and in person.
  • Managed incoming and outgoing mail, courier services, faxes and other correspondence.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
  • Handled cash transactions accurately, balancing the register at the end of each shift.
  • Prepared conference rooms prior to meetings by arranging furniture layout, setting up audio-visual equipment and ensuring refreshments are available if required.
  • Provided administrative support such as filing documents, photocopying and scanning materials.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Coordinated pick-up and delivery of express mail services.
  • Verified patient eligibility and benefits for insurance coverage.

Accounting Assistant

All hours Emergency Plumber
Kissimmee, US
11.2017 - 06.2018
  • Assisted with accounts receivable activities such as invoicing, collections, and deposits.
  • Analyzed financial statements to identify discrepancies and resolve issues.
  • Developed procedures for more efficient workflow in accounting department.
  • Assisted with payroll processing by entering employee hours into the system.
  • Answered questions from customers regarding their billing or payment status.
  • Maintained the general ledger system to ensure accurate recording of all transactions.
  • Managed vendor relationships by ensuring timely payments and resolving disputes.
  • Performed account analysis and reconciliations, including bank statements and inter-company general ledger accounts.
  • Prepared daily cash flow statements for management review.
  • Coded invoices to maintain organized and accurate records.
  • Prepared and issued customer invoices, monitored receivables, and managed collections process.

Front Desk/scheduler

HealthMark
Denver, US
02.2017 - 10.2017
  • Provided support to clinical staff by preparing charts for upcoming visits and ensuring that all necessary paperwork was completed accurately.
  • Maintained an organized work area, ensuring supplies were stocked and readily available.
  • Verified patient information, including insurance coverage, prior to appointment start times.
  • Completed any administrative tasks assigned by supervisor such as data entry or scanning documents into the electronic health record.
  • Greeted patients upon arrival and checked them in for their appointments.
  • Followed up on no-shows or cancellations to reschedule appointments.
  • Made reminder calls for upcoming appointments or follow-up tests and visits as needed.
  • Answered phone calls promptly and responded to inquiries from patients or other healthcare professionals.
  • Assisted with check-out process for discharged patients.
  • Processed payments for services rendered at the front desk.
  • Provided excellent customer service when interacting with patients, families, visitors, physicians, and staff members.
  • Collected copays and verified insurance benefits as needed.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.

Skills

  • Complaint resolution
  • Scheduling
  • Punctuality and reliability
  • Inbound and outbound calling
  • Medical terminology
  • Customer relationship management (CRM)
  • Multi-line telephone operations

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Education

Certificate - Medical Administration

Pima Medical Institute
Aurora, CO
09.2015 - 05.2016

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Clinical Secretary

Smilow Cancer Hospital
09.2024 - Current

Unit Secretary

Gaylord Hospital
08.2024 - 09.2024

Medical Receptionist

Millennium Park Medical
10.2023 - 04.2024

Medical Assistant

Advanced Regenerative Health
04.2023 - 07.2023

Medical Administrative Assistant/Medical Assistant

Colorado Rehabilitation and Occupational Medicine
12.2022 - 04.2023

Customer Service Representative (CSR)

ACD Direct
02.2021 - Current

Front Office Manager/coordinator

Presken Family Care
06.2019 - 05.2020

Front Desk Receptionist

Cherry Creek Endocrine
07.2018 - 05.2019

Accounting Assistant

All hours Emergency Plumber
11.2017 - 06.2018

Front Desk/scheduler

HealthMark
02.2017 - 10.2017

Certificate - Medical Administration

Pima Medical Institute
09.2015 - 05.2016

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Chelsie Cole