Chelsie Collums
Denham Springs,LA
Summary
Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations. Proficient at analyzing data to identify trends and developing strategies to improve overall satisfaction.
Overview
5
5
years of professional experience
Work History
Lead Patient Experience Representative
North Oaks Medical Center
08.2023 - Current
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Collaborated with leadership and cross-functional teams to design and implement improvement programs to enhance customer satisfaction.
- Served as system administration for Press Ganey and Quantros Feedback System. Provided staff and super user education classes.
- Prepared detailed summaries of complaints and grievance information for the Patient Advocacy/Experience Manager and Chief of Staff using computerized tracking systems.
Financial Assistance Specialist
North Oaks Medical Center
10.2022 - 08.2023
- Answered customer service inquiries from patients and other departments received via mail, phone and email.
- Managed financial assistance application processing within regulated timelines, including applying account holds and vendor activities, such as temporary holds from collection activities or account recalls.
- Checked insurance eligibility by making appropriate phone calls and conducting research on services rendered.
- Identified all insurance payer sources and payer order sequence.
Assistant Pharmacy Manager-Pharmacy Technician
Walker Pharmacy
01.2019 - 10.2022
- Assisted in maintaining a clean, organized, and safe work environment, adhering to company standards and regulations.
- Streamlined pharmacy operations for increased efficiency through effective inventory management and staff scheduling.
- Trained new pharmacy team members on proper procedures and company policies, ensuring consistent quality of service.
- Supported Pharmacy Manager in conducting regular audits to maintain compliance with state laws and corporate guidelines.
- Managed high volume of prescriptions daily, prioritizing urgent orders to meet patient needs without compromising quality or safety standards.
Education
MBA - Business Administration And Management
Louisiana State University At Shreveport
Shreveport, LA12.2024
Bachelor of Science - Health Systems Management
Southeastern Louisiana University
Hammond, LA05.2022
High School Diploma -
Denham Springs High School
Denham Springs, LA05.2018
Skills
- Customer Relations
- Performance Improvement
- Staff Training
- Strategic Direction
- Adaptability and flexibility
- Effective communication
- Multitasking capabilities
- Time management
- Attention to detail
- Problem-solving abilities
- Performance tracking
- Organizational skills
Timeline
Lead Patient Experience Representative
North Oaks Medical Center
08.2023 - Current
Financial Assistance Specialist
North Oaks Medical Center
10.2022 - 08.2023
Assistant Pharmacy Manager-Pharmacy Technician
Walker Pharmacy
01.2019 - 10.2022
MBA - Business Administration And Management
Louisiana State University At Shreveport
Bachelor of Science - Health Systems Management
Southeastern Louisiana University
High School Diploma -
Denham Springs High School
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