Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chelsie Davies

Los Angeles,CA

Summary

Personable professional dedicated to cultivating positive guest, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in multi-tasking and time management

Overview

5
5
years of professional experience

Work History

General Manager

Wanderlust Creamery
Los Angeles, CA
04.2024 - Current
  • Develop and implement operational strategies to improve efficiency, reduce costs, and maximize guest satisfaction.
  • Implement employee recognition programs to motivate staff members towards achieving organizational goals.
  • Establish and maintain effective communication with staff members to ensure efficient operations.
  • Manage all aspects of daily business operations, including budgeting, staffing, scheduling, inventory control, customer service, and sales.
  • Create a positive work environment by developing team-building activities that encourage collaboration among departments.
  • Resolve guest complaints quickly, while maintaining high quality standards of service delivery.

Bakery Manager

Sprinkles
Beverly Hills, CA
01.2023 - Current
  • Train new bakery employees to use POS system to document orders, process payments and check progress for customers.
  • Delegate work to staff, setting priorities and goals.
  • Provide leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Coach staff on strategies to enhance performance and improve guest relations.
  • Complete thorough opening, closing and shift change functions to maintain operational standards each day.
  • Monitor inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Direct and supervised staff performance.
  • Keep department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Identify appropriate solutions to minimize issues and quickly solve problems.

Assistant Retail Manager

Amy’s Bread
Henry, St Brooklyn, NY
08.2019 - 01.2023
  • Initiate inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Provide leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Coach staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Organize schedules, workflows and shift coverage to meet expected business demands.
  • Remain calm and professional in stressful circumstances and effectively diffused tense situations.
  • Greet customers at front counter, answering questions and inputting specialty orders into POS system.
  • Discuss menu items and preparation methods with customers and suggested promotional items to increase sales.
  • Obtain highest rating from county health department year over year.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.

Education

High School Diploma -

New Castle Jr/Sr High school
06.2009

Skills

  • Exceptional customer service skills
  • Creative problem solving
  • Outstanding interpersonal skills
  • Advanced leadership training
  • Teamwork and collaboration
  • Managing operations and efficiency
  • Multi-Tasking
  • Scheduling and Coordinating
  • Attention to Detail
  • Expense Control
  • Quality Management
  • Schedule Management

Timeline

General Manager

Wanderlust Creamery
04.2024 - Current

Bakery Manager

Sprinkles
01.2023 - Current

Assistant Retail Manager

Amy’s Bread
08.2019 - 01.2023

High School Diploma -

New Castle Jr/Sr High school

Similar Profiles

CREATE PROFILE
Chelsie Davies