Chelsie Davis
Van Buren,AR
Summary
Dynamic and results-driven professional with extensive experience at Casey's, excelling in customer service and team leadership. Proven track record in cash handling and training new hires, enhancing operational efficiency and customer satisfaction. Recognized for problem-solving abilities and maintaining a positive brand image through effective communication and relationship-building.
Knowledgeable Cashier with proven background in leading cashier teams to ensure efficient daily operations. Demonstrated ability to streamline processes and enhance customer satisfaction through effective problem-solving. Skilled in team management and conflict resolution.
Professional retail worker with proven ability to lead and inspire teams. Skilled in cash handling, customer service, and operational efficiency. Strong focus on collaboration and adaptability, ensuring smooth operations and positive customer experiences. Reliable and results-driven with knack for problem-solving and team motivation.
Overview
4
4
years of professional experience
Work History
Cashier Team Lead
Casey's
05.2022 - Current
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Developed strong relationships with repeat customers through friendly service interactions.
- Trained team members on cash register operation and cash handling.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Quickly and accurately counted drawers at start and end of each shift.
- Operated POS cash register and equipment to collect payments.
- Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.
- Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Learned duties for various positions and provided backup at key times.
- Used POS system to enter orders, process payments and issue receipts.
- Processed refunds and exchanges in accordance with company policy.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register to record transactions accurately and efficiently.
- Performed cash, card, and check transactions to complete customer purchases.
Service Desk Technician
Walmart
05.2021 - 05.2022
- Collaborated with team members to maintain consistency in service delivery and support quality.
- Managed ticketing system effectively, prioritizing tasks based on urgency and impact on business operations.
- Streamlined service desk operations for improved efficiency and response times.
- Reduced downtime by proactively identifying and resolving technical problems.
- Actively sought feedback from end-users to identify areas for improvement in the service desk function.
- Participated in cross-functional teams to support IT projects, contributing technical expertise as needed.
- Enhanced customer satisfaction by promptly addressing and resolving service desk issues.
Education
High School Diploma -
Van Buren High School
Van Buren, AR05-2006
Skills
- Customer service
- Team leadership
- Problem-solving
- Cash handling
- Punctual and reliable
- Store opening and closing
- Merchandise stocking
- POS system
- Money handling
- Cashier training
- Product restocking
- New hire training
- Payment processing
Timeline
Cashier Team Lead
Casey's
05.2022 - Current
Service Desk Technician
Walmart
05.2021 - 05.2022
High School Diploma -
Van Buren High School
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