Chelsie Delfs
Pleasant Prairie,WI
Summary
A people pleasing individual with a "here to help mentality". I have 7 years of customer service experience, 2 years of management experience, as well as 3 years of case management experience. I have been in a work from home position for 2 years which has allowed me to perfect time management, problem resolution, and team communication skills.
Overview
8
8
years of professional experience
Work History
Economic Support Specialist
Kenosha County
Kenosha, Wisconsin
02.2019 - Current
- Assist clients in applying for state aid. These benefits include medicaid, food stamps, long term care, and child care.
- Looked for signs of fraud and reported cases to fraud coordinator and investigators for overpayment processing.
- Determined correct services and program resources for individual needs.
- Collected and analyzed personal and financial information to make appropriate determinations.
- Researched and interpreted program regulations and applicable laws.
- Assist clients with questions regarding state policies and temporary covid-19 policies to help them better understand what is occurring with their benefits.
- Process long term care cases and explaining to clients how to complete asset spend down, how to clear their divestment periods, and going over patient liability amounts.
Customer Service Manager
Wal-Mart Supercenter
Somers, Wisconsin
08.2016 - 02.2019
- Managed a team of 30+ customer service associates and oversaw the operations of the store’s Customer Service Desk, including training new hires on proper sales techniques and cash handling.
- Oversaw daily cash handling procedures to ensure compliance with company policies and assist in hiring, firing, coaching, counseling, and rewarding employees as needed.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Researched and corrected customer concerns to promote company loyalty.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Took ownership of customer issues and followed problems through to resolution.
Electronics Sales Associate
Wal-Mart
Somers, Wisconsin
08.2014 - 08.2016
- Greeted customers, helped locate merchandise and suggested suitable options.
- Applied knowledge of electronics products to educate prospects and customers.
- Worked with loss prevention in monitoring shopper behavior.
- Processed credit and debit card payments to complete customer buying experience.
- Effectively located merchandise across various stores to address customer needs.
- Utilized highly developed interpersonal and people skills to approach customers and engage in conversations.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Education
High School Diploma -
Indian Trail High School And Academy
Kenosha, WI05.2016
Skills
- Explaining Benefits
- Financial Assistance
- Microsoft Suite Proficiency
- Economic Policy
- Customer Satisfaction
- Performance Tracking and Evaluations
- Issue Resolution
- Time Management
- Quality Standards
- Call Center Operations
- Customer Support
- Issue and Complaint Resolution
Timeline
Economic Support Specialist
Kenosha County
02.2019 - Current
Customer Service Manager
Wal-Mart Supercenter
08.2016 - 02.2019
Electronics Sales Associate
Wal-Mart
08.2014 - 08.2016
High School Diploma -
Indian Trail High School And Academy
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