CHELSIE DENHAM
McKinney,TX
Summary
Driven talent management professional with expertise in end-to-end development program management, coaching, new hire onboarding and training with a focus on adult learning techniques and instructor-led training. Eight years of service management experience within the insurance industry with specific focus on driving top tier results through coaching, mentoring and motivating associates to meet and exceed company goals to support growth, profit and customer satisfaction.
Overview
8
8
years of professional experience
Work History
TRAINING SUPERVISOR
GEICO
01.2023 - Current
- Onboarding and training new associate development through adult learning and delivery methods
- Highly proficient in identifying performance gaps and developing skills through high expectations and coaching to advance associate careers utilizing data analysis, defining expectation, training on the expectation and having clear follow up
- Assessed new employee skills and strengths to provide customized training
- Collaborated with company leaders and department managers to determine training needs
- Developed and executed strategies to improve training program performance.
MANAGER OF TALENT DEVELOPMENT
GEICO
12.2022 - 12.2023
- Produced top 10% management candidates companywide, promoting eligible candidates into management opportunities
- Managed the Service leadership development programs with high performance and leadership skill expectations which resulted in highly qualified leadership candidates
- Program restructuring, collaboration and communication with key stakeholders to ensure leadership readiness and program success
- Success rate upon completion
- Corporate succession planning, keeping updated analysis on future hiring needs and hiring internal and external candidates into leadership programs
- Recognized as regional Rookie of the Year 2021 for Staff/Support Departments
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness
- Trained staff during demonstrations, meetings, and workshops
- Diversity and Inclusion training facilitation
Service Operations Supervisor
GEICO
10.2015 - 11.2021
- Led a team of high performing insurance professionals to meet and exceed company goals to support growth, profit, customer service and retention
- Achieved 1st quartile results company-wide year over year
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Drove department results for core metrics through champion initiatives beyond the scope of current role
- GEICO Internship Coordinator role that led to multiple future management candidates (2016), Creation of staffing models, corporate business plan, regional analysis, budget (2016)
- Rotational Corporate Planning Analyst- Creation of staffing models, corporate business plan, regional analysis, budget (2016)
Education
Pima Community College
Tucson2017
Bachelors Degree - Communication, Business
Western Oregon University
Monmouth, OR06.2015
Skills
- Performance management
- Verbal and Written Communication
- Collaborative Problem Solving
- Leadership Training
- Training and Development
- Program Management
- Curriculum development
- Talent acquisition
- Microsoft Office
- Lean Six Sigma - Yellow Belt
Timeline
TRAINING SUPERVISOR
GEICO
01.2023 - Current
MANAGER OF TALENT DEVELOPMENT
GEICO
12.2022 - 12.2023
Service Operations Supervisor
GEICO
10.2015 - 11.2021
Pima Community College
Bachelors Degree - Communication, Business
Western Oregon University
Similar Profiles
Hope RodriguezHope Rodriguez
Claims Adjuster at GEICOClaims Adjuster at GEICO
Anthony JohnsonAnthony Johnson
Auto Claims Adjuster- LDP at GEICOAuto Claims Adjuster- LDP at GEICO
Joletha GoodmanJoletha Goodman
Business Developer at GEICOBusiness Developer at GEICO
Austin LongAustin Long
Customer Service Agent at GEICOCustomer Service Agent at GEICO
Colby DeLeonColby DeLeon
Armed Security Officer at Alcuin Montessori SchoolArmed Security Officer at Alcuin Montessori School