Chelsie Dunning
Louisville,KY
Summary
Results-driven Operations Manager with a proven track record at Heavy Plates 502, driving customer satisfaction and operational efficiency. Expertise in operations management and team leadership has yielded improved performance outcomes and effective staff training. Significant advancements have been made in employee accountability and vendor relations, showcasing exceptional problem-solving and decision-making skills. Energetic and results-focused professional with a successful history of communicating with customers via telephone and in-person to provide product or service information. Trustworthy Customer Service Representative accomplished in software troubleshooting, committed to maintaining excellent customer interaction records. Exceptional customer skills and ability to work independently or collaboratively to meet deadlines, with outstanding telephone and documentation skills. Adept at assisting others in performing duties to achieve specified goals.
Overview
8
8
years of professional experience
Work History
Operations Manager
Heavy Plates 502
08.2020 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
Customer Service Representative
Rue Gilt Groupe
01.2020 - 07.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Supervisor
Addeco
11.2018 - 01.2020
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
Sales Associate Supervisor
European Wax Center
03.2017 - 11.2019
- Assisted in the creation of visually appealing product displays that showcased merchandise effectively, driving increased sales interest from customers.
- Enhanced customer satisfaction through attentive service, product knowledge, and prompt issue resolution.
- Spearheaded special events within the store such as promotional launches or holiday festivities that engaged both employees and clientele alike.
- Conducted regular performance reviews for sales associates, setting clear expectations and goals for professional growth and development.
- Schedule appointments and incoming calls. Ensure all required paperwork is filled out prior to the guest’s reservation and rebook once the Wax Specialist completes the waxing service.
Education
University of Pikeville
Pikeville, KYEast Ridge High School
Lick Creek, KY05.2016
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Decision-making
- Employee relations and conflict resolution
- Planning and implementation
- Staff training
- Staff management
- Policies and procedures implementation
Timeline
Operations Manager
Heavy Plates 502
08.2020 - Current
Customer Service Representative
Rue Gilt Groupe
01.2020 - 07.2020
Supervisor
Addeco
11.2018 - 01.2020
Sales Associate Supervisor
European Wax Center
03.2017 - 11.2019
University of Pikeville
East Ridge High School
Similar Profiles
Mekayla DyeMekayla Dye
CNC Burner at American Heavy PlatesCNC Burner at American Heavy Plates
Richard WillettRichard Willett
Recreation Aid at 502 Force Support SquadronRecreation Aid at 502 Force Support Squadron
William DeHartWilliam DeHart
Operations Supervisor at Flight Club 502Operations Supervisor at Flight Club 502
Sandrine MurisaSandrine Murisa
Billing Assistant and Medical Assistance at Better Health and Wellness ClinicBilling Assistant and Medical Assistance at Better Health and Wellness Clinic
Eva CloptonEva Clopton
Shift Leader at Heine Brothers CoffeeShift Leader at Heine Brothers Coffee