Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Chelsie Edmondson

Addison,TX

Summary

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

12
12
years of professional experience

Work History

GENERAL MANAGER

MAIDEN FINE PLANTS & SPIRITS
01.2022 - 01.2023
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Formulated policies and procedures to streamline operations.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.

GENERAL MANAGER

SPIRAL DINER & BAKERY
01.2019 - 01.2022
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Mitigated business risks by working closely with staff members and assessing performance.

WAITRESS/KITCHEN STAFF

EDDIE V'S
01.2015 - 01.2019
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
  • Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
  • Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
  • Complied with all company policies regarding uniform standards, punctuality, and professionalism.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Facilitated seamless dining experiences for large parties by coordinating orders and special requests.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
  • Streamlined order processing for increased efficiency through clear communication with kitchen staff.

SHIFT LEAD

CAFE BRAZIL (TCU)
01.2011 - 01.2016
  • Trained new employees on company policies, procedures, and best practices for optimal performance.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Collaborated with management to develop strategies for improving overall store operations.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Kept employees operating productively and working on task to meet business and customer needs.

PREP CHEF/WAITRESS

MELLOW MUSHROOM
01.2011 - 01.2012
  • Enhanced kitchen efficiency by streamlining food preparation processes and maintaining a clean workspace.
  • Maintained high standards of food quality and presentation through consistent adherence to recipes and plating guidelines.
  • Demonstrated strong time management skills by prioritizing tasks efficiently during high-pressure situations.
  • Provided excellent customer service when interacting directly with patrons, addressing concerns promptly while maintaining professionalism at all times.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.

DANCER/BOX OFFICE REPRESENTATIVE

TEXAS PANHANDLE HERITAGE FOUNDATION
05.2011 - 08.2011
  • Contributed to the success of diverse productions by mastering multiple dance styles including ballet, jazz, contemporary, and hiphop.
  • Developed strong relationships with fellow performers and production staff to foster a positive working environment.
  • Increased ticket sales by engaging with fans on social media platforms and promoting upcoming performances through community outreach events.
  • Increased ticket sales by providing excellent customer service and efficiently handling transactions.
  • Utilized computer software systems for ticketing processes, maintaining proficiency in relevant technology platforms.

Education

Some College (No Degree) -

West Texas A&M University
Canyon, Tx

Some College (No Degree) -

Tarrant County College
Fort Worth, Tx

Skills

  • Excellent customer service and team work
  • Leadership and Team Building
  • Troubleshooting Expertise
  • Innovative
  • Project Management
  • Schedule Management
  • Staff Supervision
  • Quality Management

References

  • Samantha Ofeno: CEO of Spiral Diner and Bakery LLC. (817) 980-0389
  • Amy McNutt: Owner of Spiral Diner and Bakery LLC. (Spiral Diner, Maiden: Fine Plants & Spirits and Dreamboat) (817) 874-1182
  • Parker Howard: Executive Chef of Spiral Diner and Bakery and Dreamboat. (817) 999-2234


Timeline

GENERAL MANAGER

MAIDEN FINE PLANTS & SPIRITS
01.2022 - 01.2023

GENERAL MANAGER

SPIRAL DINER & BAKERY
01.2019 - 01.2022

WAITRESS/KITCHEN STAFF

EDDIE V'S
01.2015 - 01.2019

DANCER/BOX OFFICE REPRESENTATIVE

TEXAS PANHANDLE HERITAGE FOUNDATION
05.2011 - 08.2011

SHIFT LEAD

CAFE BRAZIL (TCU)
01.2011 - 01.2016

PREP CHEF/WAITRESS

MELLOW MUSHROOM
01.2011 - 01.2012

Some College (No Degree) -

West Texas A&M University

Some College (No Degree) -

Tarrant County College

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