Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

Chelsie Gesswein

Rockford,IL

Summary

Detail-oriented Department Manager keeps employees and work area on-target with proactive management of day-to-day demands and unique customer and employee situations. Motivational employee leader and respectful conflict mediator skilled at promoting satisfaction and loyalty. Great interpersonal communication and multitasking abilities. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Department Manager

Goodwill industries northern Illinois
Rockford, IL
06.2022 - Current
  • Lead and manage a team of 10+ employees in the Department, ensuring that all tasks are completed efficiently and on time.
  • Developed strategies to improve customer service and increase sales by 10% within 6 months.
  • Conducted regular performance reviews to monitor progress of individual employees.
  • Collaborated with other departments to ensure smooth flow of operations across multiple teams.
  • Monitored daily sales figures to track trends in customer buying behavior.
  • Worked closely with sales associates to complete tasks.
  • Followed safety protocols and company processes and procedures.
  • Executed targeted merchandising and promotional plans to meet department sales goals.
  • Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building.
  • Exercised discretion and judgment in managing fast-paced environment adapting to change with sense of urgency.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.

Shift Leader

Toco Johns
, IL
05.2018 - 01.2022
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Monitored employee performance to ensure compliance with company policies and procedures.
  • Maintained an organized work environment by delegating tasks to staff as needed.
  • Verified that cash drawers contained correct amounts of money during opening and closing shifts.
  • Checked orders for quality and completeness.
  • Upheld company standards and compliance requirements for operations.
  • Managed daily workflow and scheduled staff for adequate coverage.

Education

GED -

Online GED
Remote
11-2023

Skills

  • Performance Management
  • Customer Service
  • Sales expertise
  • Employee performance evaluation
  • Employee Management
  • Retail
  • Problem-Solving
  • Workflow Coordination

Certification

  • Completed Speak English Professional Certification
  • Completed English For Career Development
  • Completed Adult First Aid Certification
  • Completed Goodwill Industries Core Management Development Program

Affiliations

  • Taking long walks is a wonderful way to rejuvenate and recharge. It's a great opportunity to clear my mind, connect with nature, and gain a fresh perspective.
  • Reading is a fantastic way to calm the mind and find inner peace. Diving into a good book allows me to explore new ideas and gain valuable insights.

Timeline

Department Manager

Goodwill industries northern Illinois
06.2022 - Current

Shift Leader

Toco Johns
05.2018 - 01.2022

GED -

Online GED

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Chelsie Gesswein