Chelsie Gohlmann
Ames
Summary
Resourceful and compassionate professional with experience in team supervision, volunteer coordination, and customer service across medical and library settings. Skilled in training new staff and volunteers, managing daily operations, and fostering inclusive environments through DEI-informed practices. Proven ability to build trusting relationships, lead with empathy, and create efficient workflows that enhance both staff performance and client/patron satisfaction. Adept at planning events, promoting services, and supporting community engagement initiatives. Known for strong communication, adaptability, and a proactive approach to problem-solving in dynamic, people-focused environments.
Overview
8
8
years of professional experience
Work History
Adult Services Library Assistant
Ames Public Library
07.2022 - Current
- Delivers exceptional customer service in the Adult Services area, creating a welcoming and inclusive environment for all patrons.
- Supervises, recruits, and trains Conversation Circles volunteers by setting clear expectations, fostering a supportive environment, and maintaining consistent communication to build trust and recognize contributions.
- Oversees the library’s In-Reach Community Partners by managing schedules, clarifying our expectations, and ensuring our ongoing support for their work.
- Serves on the DEI Committee at APL, actively promoting inclusivity and equity while integrating a DEI-focused mindset into workplace practices and community engagement.
- Designs and facilitates engaging programs both in-house and through community outreach, aligning with library mission and community needs.
- Promotes library collections by curating and marketing materials to increase visibility and circulation.
- Maintains a clean, safe, and user-friendly environment by enforcing policies, reporting safety concerns, and ensuring building security.
- Advocates for patrons by interpreting library policies fairly and ensuring equitable access to services and resources.
- Assists patrons in using library technology, including public computers, digital resources, and catalog systems.
- Recommends books and media tailored to individual interests, demonstrating knowledge of current literature and media trends.
- Participates in strategic planning, special projects, and cross-departmental collaborations to support library goals and initiatives.
- Stays current with industry trends and best practices through ongoing professional development and continuing education.
- Represents the library positively within the community, fostering partnerships and promoting library services.
Cosmetic Concierge Supervisor
Forefront Dermatology
01.2019 - 07.2022
- Led clinical operations by performing advanced procedures with high-frequency lasers and ensuring staff adhered to safety and quality standards.
- Managed inventory and supply procurement to maintain efficient clinic workflow and minimize downtime.
- Supervised and trained all new employees, creating onboarding materials and mentoring staff to ensure confidence and competence in their roles.
- Designed and launched monthly promotional campaigns to increase clinic revenue and customer engagement, demonstrating strategic leadership.
- Directed planning and execution of annual events, overseeing all logistics and staff coordination to enhance community outreach and brand reputation.
- Ensured compliance with privacy regulations by maintaining strict confidentiality and accuracy of patient medical records and documentation.
- Fostered long-term patient relationships through personalized service and proactive communication, supporting retention and business growth.
- Championed a customer-first culture within the clinic, modeling high standards of service and professionalism for the entire team.
Medical Assistant
Forefront Dermatology
12.2017 - 01.2019
- Assisted dermatologists with medical and cosmetic procedures, including biopsies, cryotherapy, and laser treatments, ensuring patient comfort and procedural efficiency.
- Prepared exam rooms and sterilized instruments in accordance with OSHA and infection control standards.
- Collected patient medical histories and documented vital signs, allergies, and current medications accurately in electronic health records (EHR).
- Educated patients on post-procedure care, skin care routines, and treatment plans under physician guidance.
- Scheduled appointments, managed prior authorizations, and coordinated referrals with other healthcare providers.
- Maintained strict adherence to HIPAA regulations, protecting patient confidentiality and medical record accuracy.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Built rapport with patients by delivering compassionate care and ensuring a positive clinical experience.
- Mentored new medical assistants, supporting onboarding and promoting best practices in patient care.
Receptionist
Forefront Dermatology
04.2017 - 12.2017
- Greeted patients with professionalism and warmth, creating a welcoming environment and ensuring a positive first impression.
- Managed a multi-line phone system to schedule appointments, confirm visits, and handle inquiries regarding procedures and insurance.
- Checked patients in and out efficiently, verifying insurance information and collecting copayments and necessary documentation.
- Coordinated daily appointment schedules to maximize provider productivity and minimize patient wait times.
- Maintained accurate and confidential patient records in electronic health record (EHR) systems in compliance with HIPAA regulations.
- Communicated with insurance providers to verify coverage, obtain authorizations, and resolve billing issues.
- Handled administrative tasks such as filing, faxing, scanning documents, and processing referrals with attention to detail.
- Supported clinical staff by ensuring seamless patient flow and addressing urgent scheduling or administrative needs.
Education
Bachelor of Arts - General Studies
National University
La Jolla, CA12-2026
Associate of Arts - General Studies
Des Moines Area Community College
Ankeny, IA12-2020
Skills
- Strong Interpersonal Communication
- Organizational & Time Management
- Adaptability & Initiative
- Customer Service Excellence
- Community Outreach & Partnership Building
- Event Planning & Coordination
- Conflict Resolution & Decision-Making
- Strategic Planning Participation
Timeline
Adult Services Library Assistant
Ames Public Library
07.2022 - Current
Cosmetic Concierge Supervisor
Forefront Dermatology
01.2019 - 07.2022
Medical Assistant
Forefront Dermatology
12.2017 - 01.2019
Receptionist
Forefront Dermatology
04.2017 - 12.2017
Bachelor of Arts - General Studies
National University
Associate of Arts - General Studies
Des Moines Area Community College
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