Chelsie Goodman
Moore,OK
Summary
Well-rounded Personal Care Aide with 15 years assisting clients with various daily living needs at home. Talented at offering attentive care to patients by managing health needs, helping with personal grooming, carrying out light housekeeping and other daily living skills. Expert communicator when supporting patients' needs, documenting information and interacting with supervisors.
Overview
18
18
years of professional experience
1
1
Certification
Work History
DSP (Direct Support Professional)
Allied Community Services, Inc.
10.2016 - Current
- Assisted clients with daily living activities such as bathing, dressing, grooming, and meal preparation
- Implemented individualized care plans based on clients' specific needs and goals
- Supported individuals in developing independent living skills such as budgeting, grocery shopping, and household chores
- Maintained accurate records of client progress, behaviors, incidents, and medical information
- Provided transportation and accompanied clients to appointments, errands, and social outings
- Implemented strategies to promote independence in daily living skills such as personal hygiene, meal planning/preparation, and household management
- Developed positive relationships with clients through active listening, empathy, and effective communication.
HTS
Ace hts
05.2011 - 05.2016
- Assisted clients with daily living activities such as bathing, dressing, grooming, and meal preparation
- Provided direct care and support to adults with developmental disabilities, ensuring their safety, wellbeing, and quality of life
- Supported individuals in developing independent living skills such as budgeting, grocery shopping, and household chores
- Developed positive relationships with clients through active listening, empathy, and effective communication
- Provided transportation and accompanied clients to appointments, errands, and social outings.
Cashier
Dollar General
08.2010 - 10.2011
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
- Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
- Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed.
CSR - Customer Service Representative
convergys
09.2009 - 11.2010
- Provided technical support to customers via phone, email, and chat, troubleshooting hardware and software issues
- Resolved customer inquiries on the first call, exceeding departmental targets
- Documented all customer interactions and solutions in a detailed ticketing system for future reference
- Maintained up-to-date knowledge of industry trends, emerging technologies, and product updates through continuous learning initiatives.
Cashier
Walmart
11.2006 - 02.2008
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
- Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
- Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
- Maintained a clean and organized work area, including cleaning registers, countertops, and conveyor belts regularly
- Frequently commended by customers for friendly demeanor and helpful attitude towards resolving their concerns.
Education
High school diploma - General Studies
Moore High School
Moore, OK05.2006
Skills
Certification
- CPR Certification
- First Aid Certification
Additional Information
I've been a DSP for several years I am CPR certified I also have a lot of experience in retail and customer service and call center experience as well
Assessments
- Customer service, Proficient, 08/01/24, Identifying and resolving common customer issues
- Customer focus & orientation, Proficient, 08/01/24, Responding to customer situations with sensitivity
Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteRemoteHybridImportant To Me
Work-life balance4-day work weekWork from home optionFlexible work hoursCareer advancementTimeline
DSP (Direct Support Professional)
Allied Community Services, Inc.
10.2016 - Current
HTS
Ace hts
05.2011 - 05.2016
Cashier
Dollar General
08.2010 - 10.2011
CSR - Customer Service Representative
convergys
09.2009 - 11.2010
Cashier
Walmart
11.2006 - 02.2008
High school diploma - General Studies
Moore High School
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