Chelsie Hungerford
San Jose,IL
Summary
Skilled Center Specialist with proven experience in managing day-to-day operations of center-based programs and initiatives. Strong ability to build relationships, collaborate with diverse teams, and resolve conflicts swiftly and effectively. Demonstrated success in improving operational efficiency, implementing innovative solutions, and driving growth within the organization. Possessing top-notch communication skills coupled with a knack for problem-solving.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Care Center Specialist 2
State Farm
Bloomington, IL
11.2023 - Current
- Answered customer inquiries via phone, email, and chat
- Successfully handled agent and policy holder billing concerns
- Resolved complex problems by working with other departments to provide solutions that meet agent customer and needs
Resident Aide
Villas of Holly Brook
Pekin, IL
10.2022 - Current
- I work on Memory care side. I help residents with there daily living skills, bathing, dressing, eating, bathroom assistance.
Caregiver
Villas of Holly Brook
Morton, IL
- Current
- I help residents with there daily living, and anything they need help with
Nursing Assistant
The Lodge at Manito
Manito, IL
10.2021 - 10.2022
- I work on Memory care side, helping residents, shower, dress, eat, get ready for bed
Direct Support Professional (DSP)
Apostolic Christian LifePoints
Morton, IL
06.2019 - 10.2021
- I help residents with their daily needs, showering, dressing, toileting, feeding, and getting ready for bed.
Direct Support Professional (DSP)
Home Health Plus Services, Inc.
Pekin, IL
10.2016 - 06.2019
- I did home health care on hospice residents, cleaned them up, dressed them, feed them, and was there for company.
Education
High school diploma -
Delavan High School
Delavan, ILSkills
- Home Care
- Caregiving
- Dementia Care
- Hospice Care
- Memory Care
- Laundry
- Hospital Experience
- Cleaning Experience
- Customer service rep
Certification
First Aid Certification
Timeline
Care Center Specialist 2
State Farm
11.2023 - Current
Resident Aide
Villas of Holly Brook
10.2022 - Current
Nursing Assistant
The Lodge at Manito
10.2021 - 10.2022
Direct Support Professional (DSP)
Apostolic Christian LifePoints
06.2019 - 10.2021
Direct Support Professional (DSP)
Home Health Plus Services, Inc.
10.2016 - 06.2019
Caregiver
Villas of Holly Brook
- Current
High school diploma -
Delavan High School