Chelsie Lagasse-Morgan
Las Vegas,NV
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Table Games Dealer
Fremont Hotel & Casino
Las Vegas, NV
09.2023 - Current
- Kept track of all bets made on the table.
- Dealt craps game according to house rules and regulations.
- Assisted customers with questions about game rules and payouts.
- Verified identification of customers before allowing them to play.
- Greeted incoming guests with enthusiasm to promote fun, memorable and exciting experience.
- Communicated effectively with other staff members during shifts.
- Monitored gaming areas for any suspicious behavior or illegal activities.
- Resolved disputes among players quickly and fairly.
- Performed chip exchanges for patrons as needed.
- Calmed down angry guests or patrons using skills in active listening and positive engagement.
- Provided gambling chips and coin money in exchange for legal currency for players to join in games.
Table Games Dealer
Sahara Hotel And Casino
Las Vegas, NV
12.2022 - 10.2023
- Performed functional game duties quickly by efficiently handling money and chips.
- Maintained knowledge of game rules and regulations to ensure compliance with gaming laws.
- Answered questions from patrons regarding house rules or gaming regulations.
- Cashed in chips for players who wished to leave the table game area.
- Greeted incoming guests with enthusiasm to promote fun, memorable and exciting experience.
- Maintained a positive attitude and professional demeanor during shifts.
- Verified patron identification to confirm legal age for gambling activities.
- Collected losing bets and paid out winnings promptly and accurately.
- Communicated effectively with other members of the table games staff team.
- Assisted new players with understanding game rules and procedures.
Crew Member
McDonald's
Las Vegas, NV
07.2021 - 10.2022
- Kept restaurant lobby, front counter, and drive-thru neat and clean throughout shift.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Verified orders and bagged items for easy transport.
- Totaled bills, accepted payments and returned change.
Crew Trainer
McDonald's
Bullhead City, AZ
02.2020 - 07.2021
- Instructed new team members on correct procedures for operations.
- Stayed up to date on requirements of all team positions to optimize training.
- Guided trainees to boost safety and inventory waste management to meet pre-established business thresholds for operation.
- Explained goals and expectations required of trainees.
Sandwich Artist
SUBWAY®Restaurants
Houston, British Columbia
01.2019 - 12.2019
- Completed efficient store opening and closing procedures each day.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Took orders, prepared foods and processed payments in full-service establishment.
- Restocked counter supplies and condiment stations, cleaned windows and emptied trash cans during slow periods.
Waitress
Tasty's Restaurant
Hazelton, British Columbia
12.2017 - 02.2018
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
Education
Aboriginal Focus Oriented Therapy Certificate -
Nicola Valley Institute of Technology
01.2017
High School Diploma -
L.A. Matheson
Surrey, BC07.2010
Skills
- Workplace Efficiency
- Company standards
- Safety
- Guest inquiries
- Opening and closing procedures
- Food service standards
- Point of Sale Systems
- Regulatory Compliance
- Team Collaboration
- Inventory Control
- Quality Assurance
- POS System Operation
- Tactful and Diplomatic
- Customer Complaint Resolution
Affiliations
- Weight Lifting
- Hiking
- Journaling
- interior Decorating
- Scrap Booking
Accomplishments
- IVEIW Customer Satisfaction award (Fremont Casino)
Timeline
Table Games Dealer
Fremont Hotel & Casino
09.2023 - Current
Table Games Dealer
Sahara Hotel And Casino
12.2022 - 10.2023
Crew Member
McDonald's
07.2021 - 10.2022
Crew Trainer
McDonald's
02.2020 - 07.2021
Sandwich Artist
SUBWAY®Restaurants
01.2019 - 12.2019
Waitress
Tasty's Restaurant
12.2017 - 02.2018
Aboriginal Focus Oriented Therapy Certificate -
Nicola Valley Institute of Technology
High School Diploma -
L.A. Matheson
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