Chelsie Lamb

• Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
• Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
• Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
• Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
• Achieved positive client outcomes by developing and implementing comprehensive case management plans.
• Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
• Developed and implemented comprehensive case management plans to address client needs and goals.

• Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
• Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
• Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
• Filed claims with vision and medical insurance companies to garner payment for optical services.
• Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
• Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
• Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
• Conducted thorough frame adjustments to ensure optimal comfort, fit, and functionality for each customer.
• Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers.
• Achieved a high rate of repeat business through diligent relationship-building efforts with patients and clients alike.

Assistant Manager

• Filed claims with vision and medical insurance companies to garner payment for optical services.
• Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
• Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
• Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
• Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
• Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.

• Scheduling appointments for regular eye exams as well as help schedule for LASIK appointments that I sale
• I Pre-screen as well
• I help patients pick out their best choice for glasses go over lens options
• Clean store as well
• I adjust frames and fix them

• With being an optician I have learned how to interact with people on a sales level and also on a personal level
• I am able to interact with them and figure out what their needs are
• I've also learned how to fit/adjust their glasses to them and have also acquire skills on fixing glasses as well as grinding lenses
• I have learned how to read prescriptions as well as pre-screen patient's and get them ready for the Doctor to see
• Other learned skills from my employment are how to handle money and effective sales pitches of items